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1、管理硕士学位论文跨文化因素对企业沟通绩效影响评价ASSESSMENTOFCROSS-CULTURALFACTORSONCOMMUNICATIONEFFECTIVENESSINBUSINESSDESSOUGMBABalamoguénéma依达哈尔滨工业大学2013年6月国内图书分类号：F272.921学校代码：10213国际图书分类号：658密级：公开管理硕士学位论文跨文化因素对企业沟通绩效影响评价硕士研究生：DESSOUGMBABalamoguénéma导师：杨晓冬副教授申请学位：管理学硕士学科：企业管理所在单位：管理学院答辩日期：2013年6月授予学
2、位单位：哈尔滨工业大学ClassifiedIndex:F272.921U.D.C:658DissertationfortheMasterDegreeinManagementASSESSMENTOFCROSS-CULTURALFACTORSONCOMMUNICATIONEFFECTIVENESSINBUSINESSCandidate：DESSOUGMBABalamoguénémaSupervisor：AssociateProf.YangXiaoDongAcademicDegreeAppliedfor:MasterofManagementSpecialit
3、y：BusinessManagementAffiliation：SchoolofManagementDateofDefense：June,2013Degree-Conferring-Institution:HarbinInstituteofTechnologyAbstractAbstractWiththetrendofglobalizationandthespreadofmultinationaloperations,transnationalcorporationsareplayinganimportantroleintheworld.Inorgan
4、izations,communicationisusedtohelpcolleaguestoconveymessagesandinformation,toconnectpeopleandmotivatethemtoachieveorganization’sobjectives.But,whencross-culturalfactorsareinvolved,employeesareconfrontedtomanymisunderstandingsandconflictswhicharedisturbingandmosttimesmakethemdiff
5、iculttocollaboratewiththeircolleaguesintheworkplace.Therefore,howtoachieveeffectivecommunicationamongemployeeswithdifferentculturalbackgroundsconcernsthesuccessofcommunicationacrosscultures.Basedonsixcross-culturalfactorsespeciallylanguage,gender,age,race,culture,andreligion;thi
6、spaperhighlightstheimpactofthesefactorsoncommunicationeffectiveness.Byusing201surveyscollectedfromChineseandForeigners,theaimofthisresearchisfirstly,toanalyzetheinfluenceofthesefactorsoncommunicationeffectiveness;secondlytoproposemeasurementstominimizemisunderstandingsandconflic
7、ts.Thestatisticaltoolsofthisstudyarefrequencies,correlationanalysis,meanandstandarddeviation,crosstabsandlinearregressionanalysis.Resultsshowthatlanguage,gender,age,race,culture,andreligionhaveimpactoncommunicationeffectivenessindifferentleveland13measurementsarebeenacceptedbyre
8、spondentsasattitudestoreducemisunderstandings.F
