培训效果评估英文版ppt培训课件

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1、MeasureTrainingResultsSomeConceptsSomeexperiencesSomelessonsFrankCaoLucentTechnologiesfcao@lucent.com三茅活动平台HR的借力成长通道：http://hd.hrloo.com/1TrainingProcessNeedsAnalysisDesignDeliveryEvaluation2FourEvaluationLevelsReactionHowdoparticipantsfeelabouttheprogram?Learni

2、ngTowhatextentdidtheparticipantsincreaseknowledge,improveskills,and/orchangeattitude?BehaviorTowhatextentdidtheirjobbehaviorchange?ResultsWhatfinalresultsoccurred?(Quantity,quality,safety,sales,costs,profits,ROI)3LevelOne:ReactionWhatisevaluated?ContentTrainerMe

3、thodologyMaterialFacilitiesLogisticsRegistration4ExampleQuestionsProbabilityyouwilluseideasfromthissessioninyourworkContentrelevancetomyjobPracticalexamplesandexperienceSpeaker’sknowledgeofsubjectareaSpeaker’spresentation/facilitationskillsSpeaker’sabilitytoresp

4、ondtoquestionsGroupparticipation5LevelOne:ReactionWhatisevaluated?Overall6ExampleQuestionsWhatdidyoulikemostabouttheprogram?Whatdidyoulikeleastabouttheprogram?Inwhatwayscouldthisprogrambeimproved?Wouldyourecommendthiscoursetootherswhoareinterestedinthesubject?Wh

5、ichofthefollowingfeatureswereimportantinyourdecisiontoattend?Rankinorderofimportance)7LevelOne:ReactionHowtoevaluate?QuestionnairesInterviewFocusGroupPhonesurvey8LevelOne:ReactionQuestionnaire:scalesExcellentWellFairPoorExcellentVeryGoodGoodFairPoorStronglyAgree

6、Disagree7654321HighLow109876543219LevelOne:ReactionAdvantagesEasytoexecuteParticipantsarefreeSomerelationshiptoonjobperformanceIssuesPurelysubjectiveHaloeffect(smilesheet)HorneffectCentraltendencyTimepressure10LevelOne:ReactionTip1:highlightpurpose,solicitcooper

7、ationTodeterminethedegreethattheseminarmetyourneeds,wewouldlikeyoutogiveusyourhonestopinion…Tomakeourfuturesessionsasmeaningfulaspossible,wewouldappreciateyourcandidevaluationofthisprogram.Yourcommentswillbeusedtoimprovefutureofferingsofthisseminar.11LevelOne:Re

8、actionTip2:EncouragecommentsCommentsaremoreaccuratethanscoresTip3:SetupbaselinescoresHistoricaldataBenchmarkingdataPilotgroupdata(Formativeevaluation)Tip4:Combineques