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1、CROSSINGTHECHASM.Copyright©1991byGeoffreyA.Moore.AllrightsreservedunderInternationalandPan-AmericanCopyrightConventions.Bypaymentoftherequiredfees,youhavebeengrantedthenon-exclusive,non-transferablerighttoaccessandreadthetextofthise-bookon-screen.Noparto
2、fthistextmaybereproduced,transmitted,down-loaded,decompiled,reverseengineered,orstoredinorintroducedintoanyinformationstorageandretrievalsystem,inanyformorbyanymeans,whetherelectronicormechani-cal,nowknownorhereinafterinvented,withouttheexpresswrittenper
3、missionofPerfectBound™.PerfectBound™andthePerfectBound™logoaretrademarksofHarperCollinsPublishers.AdobeAcrobatE-BookReadereditionv1.October2001ISBN0-06-018987-8Theoriginalhardcovereditionofthisbookwaspublishedin1991byHarperBusiness,adivisionofHarperColli
4、nsPublishers.10987654321ToMarieContentsPREFACETOTHEREVISEDEDITIONFOREWORDACKNOWLEDGMENTSPARTIDiscoveringtheChasmINTRODUCTIONIfBillGatesCanBeaBillionaire1High-TechMarketingIllusion2High-TechMarketingEnlightenmentPARTIICrossingtheChasm3TheD-DayAnalogyvviCo
5、ntents4TargetthePointofAttack5AssembletheInvasionForce6DefinetheBattle7LaunchtheInvasionCONCLUSIONGettingBeyondtheChasmAbouttheAuthorCreditsAboutthePublisherFrontCoverPrefacetotheRevisedEdition“ObiwanKenobi,”saysSirAlecGuinnessintheoriginalStarWarsmovie—
6、“Nowthere’sanameIhaven’theardforalong,longtime.”ThesamemightwellbesaidofanumberofthecompaniesthatservedasexamplesintheoriginaleditionofCrossingtheChasm.Readingthroughitsindexbringstomindthemedievallament,“Wherearethesnowsofyester-year?”WhereindeedareAldu
7、s,Apollo,Ashton-Tate,Ask,Burroughs,Businessland,andtheByteShop?WhereareWang,Weitek,andZilog?“Ohlostandbythewind-grievedghosts,comebackagain!”Butweshouldnotdespair.Inhightech,thegoodnewsisthat,althoughweloseourcompanieswithalarmingfrequency,wekeepthepeopl
8、ealongwiththeideas,andsotheindustryasawholegoesforwardvibrantly,evenasthenamesonourpaychecksslideintoanotherseamlessly(OK,asseamlesslyasoursystemsinteroperate,whichasmarketingclaimsis…wellthat’sanoth-ermatter).CrossingtheC