酒店管理会所__酒店前厅部作业流程表.pdf

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1、HolidayInnCentralPlazaBeijingFITC/I-FrontDeskWelcome&greetingguestOfferguestassitant&NoAskforguest'srequirecheckwhetherhavereservationYesYesNoProvideguestinformationReservationform&EAnameaboutroomtype&listpasstoReceptionCheckEAlistwhetherNoCheckNo-show&roomrate

2、onedaybeforebyhaveguest'snamenextdayEAlistReservationProviderecommendationYesHavenametoguestRCwaspreparedbylastnightshiftforGetthpreregisterRCFillinRCfortheguestAssignroomforguestreservationguestConfirmRoomNo.,Roomrate,UpdatedRCifthereisdeparturedate&getsignatu

3、reP/BCashP/BCompanyAskguestfortheCollectdeposit&CheckthecompanyNoCollectthecompanyissuereceipttoP/BCreditCardwithcreditornotcheckoralsoP/BguestcashorcreditcardImprintcreditcard&getYesauthorityperson'ssignatureGetthecompanyauthorityperson'ssignaturePreparethekey

4、&welcomebookletPasskeytobellboytoshowroom&wishguestsenjoytheirstayHolidayInnCentralPlazaBeijingCheckinFITwithreservationReservationGSABellmanGuest/companynameArrival/departuredateRoomtype/rateTakereservationMethodofpaymentAnyspecialrequestConfirmtheroomtype,roo

5、mrate,arrival/departuretime,methodofpaymentKeyinallinformationintoPMSPreparethepre-rigistrationFillintheRCwithallPassthereservationformtoguestinformationscard&roomkeywithwelcomeFrontDeskwhichinsidePMSguestbookletprofile5''Greeting&welcomeguestCheckpassport/IDGe

6、tguest'ssignatureontheConfirmroomNo,room15"RCrate&departuretimeSeetheattachedSOP35''ConfirmmethodofpaymentofmethodofpaymentPasswelcomebookletwithGetwelcomebookletroomkeytobellmantoshowwithroomkeyfromGSAroom5''WishguesttoenjoystaywithShowguesttotheroomusHolidayI

7、nnCentralPlazaBeijingCheckinFITwithoutreservationGSABellman5''Greeting&welcomeguestProvideProvideroomtype&roomraterecommendation&up60''sellingtothequalifiedinformationtoguestguestFillintheRCwithallguestCheckpassport/ID30''informations10"Getguest'ssignautreonthe

8、RCConfirmroomNo,roomrate&departuretimeAssignroomaccordingtoguest's20"requestPreparewelcomebookletwithroom15"keySeetheattachedSOP35''Confirmthemethodofpaymentofmethodofpaymen