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1、ABSTRACTExpressindustryasanimportantbranchofthelogisticsindustry,isnotonlyoneoftheimportantindustriesofthenationaleconomy,butaneweconomicgrowthpointfortheeconomygrowth.Inrecentyears,China'sexpressindustrymakesarapiddevelopment.TheaveragemarketgrowthrateofCh
2、ina'sexpressindustryismorethan28%in2001.Withthegradualopeningupofexpressindustry,thedomesticexpressindustryandtheinternationalexpressdeliverygiantsareinafiercelycompetitiveenvironment.Howeverdomesticexpressindustryhasrelativedisadvantagecomparedwiththeinter
3、nationalexpressdeliverygiants.Consideringthecurrentsituationoftheexpressmarket,privateexpresscompaniesandforeign-fundedexpressgiantshavepouredinthemarketowningtothegradualopeningupofChina'sexpressmarketcontrolledbyEMS.Nowthemarkethasbeenshapedbytwodifferent
4、marketstructure,monopolymarketandcompetitivemarket.Thestudyofthemajorscholarsshowsthatthelackofcompetitionandexcessivecompetitioncoexistinthemarketofexpressindustrytoday.Tooptimizethemarketofexpressindustry,notonlystrengtheningtheregulationofthemarketisnece
5、ssarytotheexpressmarket,butalsointroducingcompetitionaswell,whichcangraduallydecreasethemarketpowerofthemonopolymarket.Fromtheperspectiveoftheownershipstructure,thecompaniesinChina’sexpressindustrycanbedividedintostate-ownedcompanies,privatecompaniesandfore
6、ign-fundedcompanies.Thedifferenceoftheexpresscompanies’growthratecanbeexpressedasthecontinuousdeclineofthemarketshareofstate-ownedcompaniesandthecontinuousincreaseofthemarketshareofnon-state-ownedones,whichmeansthebusinessgrowthrateofnon-state-ownedonesaref
7、asterthanthatofthestate-ownedones.Giventhecompetitionandoperatingsysteminexpressindustryandotherreasons,thepoorservicequalityofexpressindustrybecomesawell-knownproblem,whichhasalreadyhadabadinfluenceonitshealthydevelopment.AccordingtothedatareleasedbytheSta
8、tePostBureauatpresent,withthegreat-leap-forwarddevelopmentofexpressindustry,itsservicequalityproblemshasquicklyincreased,whichhasbecamethebiggestbottleneckofthedevelopmentofthisindustry.Thequalityprobl