持续质量改进在门诊护理质量管理中的应用

《持续质量改进在门诊护理质量管理中的应用》由会员上传分享，免费在线阅读，更多相关内容在学术论文-天天文库。

1、持续质量改进在门诊护理质量管理中的应用【摘要】目的：探讨持续质量改进在门珍护理质量管理中的应用效果。方法：将2015年12月-2016年12月笔者所在医院1000例门诊患者随机分为对照组和研宄组，对照组患者采用常规护理法，研宄组患者采用持续质量改进护理，包括成立护理质量改进小组、了解患者的护理需求、加强护理人员的培训、查找护理问题原因、落实改进措施和加强团队合作这6大方面。随后比较两组患者的护理满意度。结果：对照组和研宄组患者投诉率分别为2.2%、0.4%,差异有统计学意义；对照组和研宄组患者非医疗时间分别为、min,

2、差异有统计学意义；对照组和研宄组患者满意率分别为46.6%和86.4%，后者显著高于前者，差异有统计学意义;总满意率分别为94.8%和99.6%，后者显著高于前者，差异有统计学意义。结论：持续质量改进护理可以有效地发现并改进门诊护理过程中出现的问题，提高患者护理满意度，值得临床参考。【关键词】持续质量改进；门诊护理；质量管理doi：10.14033/j.cnki.cfmr.2017.17.080文献标识码B文章编号1674-680517-0152-02TheApplicationofContinuousQualityI

3、mprovementinOutpatientNursingQualityManagement/YIHong-xia.//ChineseandForeignMedicalResearch，2017，15:152-153【Abstract】Objective:Toexploretheeffectofcontinuousqualityimprovementinoutpatientnursingqualitymanagement.Method：Atotalof1000outpatientswererandomlydivided

4、intothecontrolgroupandthestudygroupfromDecember2015toDecember2O16.Thepatientsinthecontrolgroupweretreatedwithroutinenursingandthepatientsinthestudygroupwereimprovedwithcontinuousqualitynursing，includingnursingqualityimprovement，tounderstandthepatient’scareneeds，

5、strengthenthetrainingofnurses,findthereasonsfornursingproblems，theimplementationofimprovementmeasuresandstrengthentheteamofthesesixaspects.Nursingsatisfactionwascomparedbetweenthetwogroups.Result：Thecomplaintrateofthepatientsinthecontrolgroupandthestudygroupwere

6、2.2%and0.4%，respectively.Thenon-medicaltimeofthecontrolgroupandthestudygroupwereminandmin.Thesatisfactionrateinthecontrolgroupandthestudygroupwas46.6%and86.4%，respectively，whichwassignificantlyhigherthanthatintheformer；thetotalsatisfactionwas94.8%and99.6%，respec

7、tively，thelatterwassignificantlyhigherthantheformer，withstatisticaldifference.Conclusion:Continualqualityimprovementnursingcaneffectivelyfindoutandimprovetheproblemsintheoutpatientnursingprocess，improvepatientcaresatisfaction，andworthyofclinicalreference.【Keywor

8、ds】Continuousqualityimprovement；Outpatientcare；QualitymanagementFirst-author?saddress:FirstPeople'sHospitalofWanzhouDistrict，ChongqingCity，Chongqing404100，China持令m质量改