[经管营销]040training and deeloping employees

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1、TrainingandDevelopingEmployees9031522劉又菁9031525陳聖傑ChapterOutlineOrientingEmployeesTheTrainingprocessTrainingTechniquesTrainingforSpecialPurposesManagerialDevelopmentandTrainingTechniquesEvaluatingtheTrainingEffortOrientingEmployeesEmployeeorientationAprocedureforprovidingnewemployeeswithbasicba

2、ckgroundinformationaboutthefirm.Socialization•OrientationPrograms(Figure7-1)•Orientation1.HRspecialist2.NewsupervisorTheTrainingProcessIntroductionTheFive-StepTrainingandDevelopmentProcessTrainingandLearningLegalAspectsofTrainingTrainingNeedsAnalysisIntroductionTrainingThemethodsusedtogivenewor

3、presentemployeestheskillstheyneedtoperformtheirjobs.•WhythetrainingbusinessisboomingTheFive-StepTrainingandDevelopmentProcess1.NEEDSANALYSIS(需求分析)2.INSTRUCTIONALDESIGN(教材設計)3.VALIDATION(確認)4.IMPLEMENTATION(執行)5.EVALUATIONANDFOLLOW-UP(評估及追蹤)•REACTION•LEARNING•BEHAVIOR•RESULTSTrainingandLearningT

4、rainingisalearningprocess.Suggestion1.Meaningful2.Easytotransfer3.Motivatethetrainee4.EffectivelypreparethetraineesLegalAspectsofTrainingEqualemploymentlaws•Negligenttraining1.情形2.預防措施•確定應徵者是否真的具備其宣稱的技能與經驗•多方面訓練•有保護第三人健康安全的程序•評估訓練活動TrainingNeedsAnalysisTodeterminewhattrainingisrequiredTwomainwa

5、ystoidentifytrainingneeds1.Taskanalysis(特別適用於決定新進職者的訓練需求)2.Performanceanalysis(評估在職員工績效)•Othertechniqueex:observations,questionnairesurveysTaskAnalysis:AssessingtheTrainingNeedsofNewEmployees用途:todeterminethetrainingneedsofemployeeswhoarenewtotheirjobs目的:todeterminewhatspecificskillsthejobrequi

6、res(ex:主管應具備面試技巧)方法:jobdescriptionsandjobspecifications協助:TaskAnalysisRecordFormTaskAnalysisRecordFormTaskList:maintasksandsubtasksHowOftenPerformed:frequencyQuantity,QualityStandards:standardsPerformanceConditions:conditionsSkillsRequired:theskillsorknowledgerequiredWhereBestLearned:onoroffthe

7、jobPerformanceAnalysis:DeterminingtheTrainingNeedsofCurrentEmployees目的:評估在職員工的績效,以決定是否要經由訓練或其他方法加以改正(若有顯著績效不佳)重點:區別“can’tdo”與“won’tdo”•Can’tdo(做不到)--->原因ex:don’tknowwhattodo,poorselection•Won’tdo(不願意做)--->coulddoagoodjobifemployee