《管理学原理运作》ppt课件

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1、管理学第十二组陈从军陈丹孙方玉贺茂斌王秀嫚阮青松Operationsmanagement运营管理structureOperationsmanagementHowdoservicesandmanufacturingfirmsdifferHowdoweimproveproductivityWhatstrategicroledoesoperationsmanagementplay41231.OperationsmanagementDesignOperationControltransformationprocessResourcesGoodsandservicesThete

2、rmoperationsmanagementreferstothedesign,operation,andcontrolofthetransformationprocessthatconvertssuchresourcesaslaborandrawmaterialsintogoodsandservicesthataresoldtocustomersOperationsmanagementKeywordsTheTransformationprocessinputsPeopleTechnologyCapitalEquipmentMaterialsinformationou

3、tputsGoodsservicesTransformationprocess2.Howdoservicesandmanufacturingfirmsdiffer？manufacturingservicesSevicesorganizationsproducenonphysicaloutsputsintheformofservicesvsManufacturingorganizationsproducephysicalgoodssuchascarsCellphonesorfoodproductsThereasonwhywecomparethetwoInfact,mos

4、toftheworld’sindustrializednationsarepredominantlyserviceeconomies.intheUnitedStates,forexample,nearly80percentofallprivatesectorjobsarenowinserviceindustries.SimiliarpercentagescanbefoundintheUnitedKingdom(73%),Australia(71%),Germany(68%),Mexico(68%),andCanada(66%)3.Howdoweimproveprodu

5、ctivityProductivityiscomposedofpeopleandoperationsvariablesTheoveralloutputofgoodsandservicesproduceddividedbytheinputsneededtogeneratethatoutputproductivityW.EdwardsDemingoffered14keyprinciplesformanagement1. Createconstancyofpurpose树立改进产品和服务的长久使命2. Adoptthenewphilosophyofcontinualimpr

6、ovement.接受新的理念3. Ceasedependenceoninspectiontoachievequality.不要将质量依赖于检验4. Endthepracticeofawardingbusinessonthebasisofpricetag.不要只是根据价格来做生意，要着眼于总成本最低5. Improveconstantlyandforeverthesystemofproductionandservice通过持续不断地改进生产和服务系统来实现质量6. Institutetrainingonthejob.做好培训7. Instituteleadership进

7、行领导。W.EdwardsDemingoffered14keyprinciplesformanagement8. Driveoutfear驱逐恐惧以使每一个人都能为组织有效地工作。9. Breakdownbarriersbetweendepartments.拆除部门间的壁垒。10. Eliminateslogans,exhortations,andtargetsfortheworkforce取消面向员工的口号.标语和数字目标。11.Eliminateworkstandardsandmanagementbyobjective取消定额或指标。12. Re