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1、实施细节护理对提高急诊科患者护理满意度的探讨郭爱清闫素蕾袁小菊[摘要]目的:探讨实施细节护理对提高急诊科患者护理满意度的影响,总结护理管理经验。方法:在实施细节护理管理前,2013年6月〜12月,随机抽取1785例存活患者进行患者满意度调查,纳入对照组,实施细节护理后2014年6月〜12月,随机抽取1910例存活患者,纳入观察组;改进接诊时、急救时、留观时的护理策略,同时注重整个急诊停留期间心理支持;对比患者满意度评价结果、分诊与急诊停留情况。结果:观察组服务态度、护理服务及时性、护理操作、健康宣教、安全感评价高于对照组,差异具有统计学意义(P
2、<0.05);对照组分诊准确率(1482/1785),低于观察组(1843/1910),差异有统计学意义(=183.83,P=0.00<0.05);对照组急诊停留时间(2.2±0.4)h高于观察组(2.0±0.4)h,差异具有统计学意义(t=1.65,P=0.00<0.05)。结论:细节护理有助于提高急诊护理效用,提高患者满意度。[关键词]细节护理急诊科护理满意度DOI:10.3760/cma.j.issn.1672-7088.2016.18.05作者单位:252000,山东聊城,聊城市人民医院急诊科作者简介:郭爱清
3、(1974—),女,木科,聊城市人民医院主管护师。通讯作者:袁小菊(1976—),女,木科,聊城市人民医院主管护师,guol974@163.com。TheInfluenceofDetailedNursingonNursingSatisfactionamongEmergencyDepartmentPatientsGuoAiqing,YanSulei,YuanXiaojuAbstract:ObjectiveTostudytheinfluenceofdetailednursingonthenursingsatisfactionamongemergen
4、cydepartmentpatientsandtosumupnursingexperience.Methods1785patientsfromJune2013toDecember2013wereselectedbeforetheimplementationofdetailednursingasthecontrolgroup;1910patientswereselectedfromJune2014toDecember2014wereselectedaftertheimplementationofdetailednursingastheobserv
5、ationgroup;emergencyacceptance,receptionattitudeandnursingstrategywereimproved,andatthesametimepsychologicalsupporttowardpatientswerepaidspecialattention.ResultsNursingattitude,nursingservice,healtheducationtowardpatients,patients’safetyassessmentintheobservationgroupw
6、erehigherthanthecontrolgroup,thedifferencewasstatisticallysignificant(P<0.05),theaccuracyofassigningpatientstorespectivedepartmentsofthecontrolgroup(1482/1785)islowerthantheobservationgroup(1842/1910),thedifferencewasstatisticallysignificant(=183.83,P=0.00<0.05)Theemergen
7、cyresidencetime(2.2+0.4)hinthecontrolgroupwashigherthanthatintheobservationgroup(2+0.4)h,thedifferencewasstatisticallysignificant(t=1.65,P=0.00<0.05).ConclusionDetailednursingishelpfultoimproveemergencycareutilityandpatientsatisfaction.Keywords:detailsnursing;emergencydep
8、artment,nursingsatisfaction《中国护理事业发展规划纲要(2011-2015)》明确提出下一阶段医院护理管理应努力提高护理管理