管理学罗宾斯9版英文

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1、Copyright©2015PearsonEducation,Inc.13-1Chapter13ManagingCommunicationandInformationLearningOutcomesDescribewhatmanagersneedtoknowaboutcommunicatingeffectively.Explainhowtechnologyaffectsmanagerialcommunication.Discusscontemporaryissuesincommunication.Copyright©2015PearsonEducation,Inc.13-2Copyrigh

2、t©2015PearsonEducation,Inc.13-313.1Definewhatmanagersneedtoknowaboutcommunicatingeffectively.EffectiveCommunicationCopyright©2015PearsonEducation,Inc.13-4Communication:Atransferofunderstandingandmeaningfromonepersontoanother.TheCommunicationProcessCopyright©2015PearsonEducation,Inc.13-5FactorsAffe

3、ctingEncodingCopyright©2015PearsonEducation,Inc.13-6SkillAttitudesKnowledgeSocialculturalsystemCommunicationChannelsCopyright©2015PearsonEducation,Inc.13-7FormalchannelsInformalchannelsDecodingandFeedbackCopyright©2015PearsonEducation,Inc.13-8Decoding:Translatingareceivedmessage.Feedback:Checkingt

4、oseehowsuccessfullyamessagehasbeentransferred.Writtenvs.VerbalCommunicationDrawbacks:TimeconsumingDoesn’tlenditselftofeedbacklikeoralcommunicationCopyright©2015PearsonEducation,Inc.13-9AdvantagesTangible/verifiablePermanentrecordStoredforlaterreferenceWell-thoughtoutTheGrapevineCopyright©2015Pears

5、onEducation,Inc.13-10NonverbalCuesCopyright©2015PearsonEducation,Inc.13-11CommunicationBarriersCopyright©2015PearsonEducation,Inc.13-12OvercomingCommunicationBarriersCopyright©2015PearsonEducation,Inc.13-13Copyright©2015PearsonEducation,Inc.13-1413.2Explainhowtechnologyaffectsmanagerialcommunicati

6、on.TechnologyandCommunicationCopyright©2015PearsonEducation,Inc.13-15NetworkedcomputersystemsWirelesscapabilitiesNetworkedCommunicationCopyright©2015PearsonEducation,Inc.13-16NetworkedCommunicationApplicationsCopyright©2015PearsonEducation,Inc.13-17E-mailInstantmessaging(IM)Voice-mailFaxmachinesNe

7、tworkedCommunicationApplications(cont.)ElectronicDatainterchange(EDI)TeleconferenceandvideoconferencemeetingsOrganizationalintranetOrganizationalextranetInternet-basedvoice/videocommunicationCopyright©2015Pearson