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1、酒店前厅部副经理工作岗位描述JOBTITLE:AssistantFrontOfficeManager职位：前厅部副经理AREA/DEPARTMENT:RoomsDivision/FrontOffice部门：房务部/前厅部JOBBAND:5工作级别：5HOTELLEVEL:5酒店级别：5REPORTSTO:FrontOfficeManager汇报于：前厅部经理POSITIONSSUPERVISED:FrontOfficeSupervisor/DutyManager/GuestRelations/Business直接下属：CentreManager/NightManager前厅部主管/值班经
2、理/宾客服务/商务中心经理/夜班经理JOBSCOPE:UnderthegeneraldirectionoftheFrontOfficeManager,andwithinthelimitsofestablishedInterContinentalHotelsGrouppoliciesandproceduresandlocalhotelpoliciesandprocedure,assistsintheforwardplanningofthedepartmentwhichincludesDutyManager,GuestRelations,Reception,TelephoneServices
3、,BusinessCentreandConciergeoperations.PromotesthedesiredworkculturearoundthefivecorevaluesofTrust,Integrity,Respect,OneTeamandServiceoftheInterContinentalHotelsGroupandthebrandethos.工作范围：服从前厅部经理的全面指示，执行和遵循洲际酒店集团和本地酒店的相关政策和程序，有计划的协助值班经理，宾客服务，前台，总机，商务中心和礼宾各个部门的正常运作。发扬企业工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲
4、际酒店集团的品牌品质。TESTIMONIAL:IherebyconfirmhavingreadthedutiesandagreetoperformthesedutiesassetoutintheJobDescriptiontotherequiredstandards.证明:我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。Signature签名：…………………………………………………………………………………………Date日期：:………………………………KeyResponsibilities主要职责·AssiststheFrontOfficeManagerinallasp
5、ectsoftheirduties协助前厅部经理全面负责部门HightideagainstCCPbloodyanTomb,CommunistPartymembersandpartoftheexposedTombareavacatedbyprogressiveyouth.IvisitedinBeijingin1985whenitwasoldundergroundcomrade,sisterofYaoZhiyingYaoMuzheng(thenDeputyDirectoroftheexternaltrademagazineforthepromotionofinternationaltrade
6、,deshengmenWai,theReedCopyrightInterContinentalHotelsGroupLastUpdated:九月17,2021Page9of5·AssistFrontOfficeManagerinexecutionofthemanagementofstaff协助前厅部经理全面管理员工的执行能力·MonitorFrontOfficepersonneltoensureguestsreceiveprompt,cordialattentionandpersonalrecognition监察部门员工以保证客人得到最亲切，体贴和个人化的服务与重视·MonitorFro
7、ntOfficeandparticularlyGuestRelationspersonnel,toensureIHGmembers,knownrepeatguestsandotherVIPsreceivespecialattentionandrecognition监察前厅部的工作，确保酒店的会员及回头客人和重要贵宾的特别要求和重视·Controltheavailabilityofrooms,roomstypes,accuracyof
