电信客户服务质量管理的几个关键因素（several key factors of telecom customer service quality management）

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1、电信客户服务质量管理的几个关键因素（Severalkeyfactorsoftelecomcustomerservicequalitymanagement）SeveralkeyfactorsoftelecomcustomerservicequalitymanagementSeveralkeyfactorsoftelecomcustomerservicequalitymanagement2008-12-2015:15:57Severalkeyfactorsoftelecomcustomerservicequalitymanagement,2004isthethirdyearofChin

2、a'saccessiontotheWTO.Beforethat,China'stelecomoperatorshavebasicallygonethroughthereformprocessfromsplittingintegrationtolisting.Withthegradualrealizationofthisgreatchange,China'stelecomindustryhasenteredtheinternationalmarketcompetition.AfterChina'saccessiontotheWTO,theopeningscheduleofsevera

3、lmajorindustriesisnotdifficulttofind,andtherealconnectionwiththeworldislikelytobewithinthenexttwotothreeyears.Itispossiblethatthetelecommunicationsindustryhasbeenphasingouttherestrictionsonforeigninvestmentinpagers,mobilephones,anddomesticfixedlinetelephoneservicesforfifthyearsafteritsaccessio

4、nintothewto.Therefore,themarketcompetitionofChina'stelecomindustrywillbemoreintenseinthefuture.Managersfromallwalksoflifeseemtohaverealizedthatpricecompetitionisunlikelytobeastrategictoolforthesteadyandsustainabledevelopmentofenterprisesthroughfiercemarketcompetition.Moreandmorepeoplearegradua

5、llyputtingforwardanddiscussingthedevelopmentstrategyoftakingthecustomerasthecenterandtakingthehighqualityserviceasthecorecompetitivepoweroftheenterprise.Therefore,thequalityofservicemanagementwillbecomethekeytoimprovethecorecompetitivenessofenterprisesinChina'stelecommunicationsindustry.Theest

6、ablishmentandimprovementoftelecomservicequalitymanagementsystemwilldirectlyaffectthefinaldemandandstructureofthecustomerservicesoftandhardsystemoftelecomoperators.First,thebasicconceptofservicequalityQualityisthebestguaranteetomaintaincustomerloyalty,andisthemostpowerfulweapontodealwithcompeti

7、tors.Intheprocessofprovidingcustomerswithservices,wehaveaprofoundunderstandingofthequalityofservice,customersatisfactionandthecompany'searningsarecloselylinked.Higherqualityofserviceleadstogreatercustomersatisfaction.However,whatisquali