Construct excellent customer service management system （构建卓越的客户服务管理体系）

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1、Constructexcellentcustomerservicemanagementsystem96242（构建卓越的客户服务管理体系96242）BuildinganexcellentcustomerservicemanagementsystemCurriculumfeaturesSystemframeworkbuild+systemthinkingcarding+ManagementToolsIntroduction+typicalcasesharing+SolutionsCurriculumbackground1,customerservicemanag

2、ementisnolongeraluxurymanagementfield,butnotjusttheconcernofserviceenterprises.2,havethesustainablecompetitiveadvantageofenterprisesinthestrategicleveltoservethestrategicpositioningabilityofdeepandwarlords.Buildingfirst-classcustomerserviceabilityhasbecomethenewfocusofenterprisecomp

3、etition.3,thecustomerservicemanagementfieldhasbecomeapriorityfortheenterprisesthatwishtobefirst-class.4,however,customerservicemanagementdoesnothaveamaturesystemandexperienceasinothermanagementareas.Thiscourseisdesignedtomeettheurgentneedsofenterprisesthatwanttocreateafuturethroughs

4、hapingthecompetitiveedgeoftheservice.CurriculumobjectivesIlettheideaofexcellenceaboutcustomerservicecouldbeusedinthepracticeofbusinessmanagement;Andyoulearntobuildacustomerservicemanagementsystemsuitablefortheenterprise,thescientificdesignoftheserviceprocessandservicestandards,impro

5、vetheoverallqualityofservice;Allthroughtheconceptofcustomerserviceorientation,atthestrategiclevelstaffforthenewunderstandingoftheservice,tocreateafavorableenvironmentandinternalcustomerserviceinternalserviceattitude;Youcanlearnallkindsofcounselingtrainingcustomerservicestafftoestabl

6、ishthecorrectserviceattitude,profoundunderstandingofcustomerservice,andeffectivelyimproveemployeeserviceskills.CurriculumsyllabusThefirstpart,understandingcustomerservicemanagementsystem1、understandingcustomerservicemanagementBasicfeaturesofcustomerservicemanagementSeveralbasicconce

7、ptsofcustomerservicemanagement2、mainmodulesofcustomerservicemanagementsystemCaseanalysisofcustomerservicemanagementsystemThesecondpart,customerservicemanagementatstrategicandconceptuallevelLetthecustomerserviceideaofstrategicanglebecarriedout1,theexcellentserviceconceptisappliedinth

8、epracticeofmanageme