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1、餐厅服务技巧标准(Restaurantserviceskillsstandards)Restaurantserviceskillsstandard2009-12-0121:471.howtodowrongdishesfortheguests?Thefirsttoapologize,iftheguestisnotdongkuai,shouldbepromptlyremoved,withdrawthekitchendepartmenttoverify,shouldbetimelyonthedish.Iftheguesthasalreadystartedtoeat,donothavetowit
2、hdraw,thebestwaytomobilizethegueststobuy,iftheguestrefusesto,caninformthesupervisorasgivingfood.2.howtofindtheguestdamagedthehotelgoods?Toimmediatelycleanupdebris,debris.Theguestsaskedwithconcernwithoutbumps,suchasscratchesshouldtakecorrespondingmeasuresformedicalassistanceimmediately.Thenotifica
3、tionbar,politelytotheguesttoreceivecompensation.3.intheservice,thewaiteraccidentallydirtyguestsclothes(things)howtodo?Asincereapologyfromtheclients(dependingonthecircumstances,maycomefromtheforeman,supervisorormanager).Thegueststrytoclean(possible,theconsentoftheguestsagree,leavecontacttelephonen
4、umberandaddress,forthegueststodrycleaning).Thesupervisor,foremanasthecasetogivesomepreferential.4.ofhisotherdinerseagertorushtothereception?Theguestsintroducedvarietiesofdishescookedsimpleandquick,inthiscase,"eat,eat"ismoreimportantthan"finefood,eat.Thepersontothekitchen(ornotifythesupervisor,for
5、emanandchef)contact,orcanpushmenuorwrite"speedup"onthemenu.Theserviceisquick,sensitive,andthereisnoneedtoasktheguesttohelpthings,tomeettherequirementsoftheguests.5.oflateguestsshouldreceive?Themoreenthusiastic,therecannotbeanyimpatientandunhappysaid.Howtoasktheguestsseated,andthencontactthekitche
6、n,thenfortheguestsonthesimpleandfastfood.Thefollowingclassesfromfirsttolastwarmservice,nocleanway,urgingguests.6.,theguestsneeddishesandrecipes,howcanwedo?Thefirstsaid;"pleasewait,Iwenttothekitchentoaskwhetheritcando."Thencontactwiththekitchentomeettheneedsofthegueststothemaximumextent.Ifthekitch
7、enisrawornottodo,firstofalltoexpressmysincereapologies,thentaketheinitiativetointroducesimilardishesinthisshop.7.guestsorderingdisheswhenthelackofdisheshowtodo?Thefirsttoapologizetotheguests.Wethenrecommendsimilardishe