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1、餐厅服务技巧标准（Standardofserviceskillsinrestaurants）Restaurantserviceskillsstandard2009-12-0121:471.,thewrongdishestotheguests,whatshouldIdo?Thefirsttoapologize,iftheguestisnotdongkuai,shouldbepromptlyremoved,withdrawthekitchendepartmenttoverify,shouldbetimelyonthedish.Iftheguestha
2、salreadystartedtoeat,donothavetowithdraw,thebestwaytomobilizethegueststobuy,iftheguestrefusesto,caninformthesupervisorasgivingfood.2.whathappenswhentheguestisfoundtohavedamagedthehotelarticles?Toimmediatelycleanupdebris,debris.Theguestsaskedwithconcernwithoutbumps,suchasscrat
3、chesshouldtakecorrespondingmeasuresformedicalassistanceimmediately.Thenotificationbar,politelytotheguesttoreceivecompensation.3.,intheservice,thewaiteraccidentallysoiledguestsclothes(things)howtodo?Asincereapologyfromtheclients(dependingonthecircumstances,maycomefromtheforema
4、n,supervisorormanager).Thegueststrytoclean(possible,theconsentoftheguestsagree,leavecontacttelephonenumberandaddress,forthegueststodrycleaning).Thesupervisor,foremanasthecasetogivesomepreferential.4.ofhisotherdinerseagertorushtothereception?Theguestsintroducedvarietiesofdishe
5、scookedsimpleandquick,inthiscase,"eat,eat"ismoreimportantthan"finefood,eat.Thepersontothekitchen(ornotifythesupervisor,foremanandchef)contact,orcanpushmenuorwrite"speedup"onthemenu.Theserviceisquick,sensitive,andthereisnoneedtoasktheguesttohelpthings,tomeettherequirementsofth
6、eguests.5.oflateguestsshouldreceive?Themoreenthusiastic,therecannotbeanyimpatientandunhappysaid.Howtoasktheguestsseated,andthencontactthekitchen,thenfortheguestsonthesimpleandfastfood.Thefollowingclassesfromfirsttolastwarmservice,nocleanway,urgingguests.6.,theguestsneeddishes
7、,recipes,howcanwedo?Thefirstsaid;"pleasewait,Iwenttothekitchentoaskwhetheritcando."Thencontactthekitchentomaximizeguestsatisfaction.Ifthekitchenisrawornottodo,firstofalltoexpressmysincereapologies,thentaketheinitiativetointroducesimilardishesinthisshop.7.whentheguestsorderdis
8、hes,howaboutthemenu?Thefirsttoapologizetotheguests.Wethenrecommendsi
