饭店服务 英文版(restaurant service).pdf

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1、CUSTOMERADOPTIONOFONLINERESTAURANTSERVICES–AMULTI-CHANNELAPPROACHbyCelesteK.MozeikAthesissubmittedtotheFacultyoftheUniversityofDelawareinpartialfulfillmentoftherequirementsforthedegreeofMasterofHospitalityInformationManagementSpring2007Copyright2007CelesteMozeikAl

2、lRightsReservedUMINumber:1444649UMIMicroform1444649Copyright2007byProQuestInformationandLearningCompany.Allrightsreserved.ThismicroformeditionisprotectedagainstunauthorizedcopyingunderTitle17,UnitedStatesCode.ProQuestInformationandLearningCompany300NorthZeebRoadP.

3、O.Box1346AnnArbor,MI48106-1346CUSTOMERADOPTIONOFONLINERESTAURANTSERVICES–AMULTI-CHANNELAPPROACHbyCelesteK.MozeikApproved:__________________________________________________________SrikanthBeldona,Ph.D.AssistantProfessor,DepartmentofHotel,RestaurantandInstitutionalM

4、anagementApproved:__________________________________________________________FrederickJ.DeMicco,Ph.D.ChairoftheDepartmentofHotel,RestaurantandInstitutionalManagementApproved:__________________________________________________________TimothyK.Barnekov,Ph.D.DeanoftheC

5、ollegeofHumanServices,EducationandPublicPolicyApproved:__________________________________________________________CarolynA.Thoroughgood,Ph.D.ViceProvostforResearchandGraduateStudiesIcertifythatIhavereadthisthesisandthatinmyopinionitmeetstheacademicandprofessionalst

6、andardrequiredbytheUniversityasathesisforthedegreeofMasterofScience.Signed:__________________________________________________________SrikanthBeldona,Ph.D.ProfessorinchargeofthesisIcertifythatIhavereadthisthesisandthatinmyopinionitmeetstheacademicandprofessionalsta

7、ndardrequiredbytheUniversityasathesisforthedegreeofMasterofScienceSigned:__________________________________________________________CihanCobanoglu,Ph.D.MemberofthesiscommitteeIcertifythatIhavereadthisthesisandthatinmyopinionitmeetstheacademicandprofessionalstandard

8、requiredbytheUniversityasathesisforthedegreeofMasterofScience.Signed:__________________________________________________________AliA.Poorani,Ph.D.Membero