电信服务标准（telecommunications service standards）

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1、电信服务标准（Telecommunicationsservicestandards）Telecommunicationsservicestandards(trial)Department:ministryofinformationindustryDateofissue:2000-01-08Effectivedate:2000-07-01Oneisalways1.1tostrengthenthemacromanagementoftheservicequalityoftelecomenterprises,

2、tomaintainthelegitimaterightsandinterestsoftelecomusers,tomakethequalitymanagementandsupervisionoftelecommunicationsservicessystematizedandstandardized.Thestandardappliestothetelecommunicationsoperatingenterprises(hereinafterreferredtoas"telecommunicati

3、onsenterprises")thathaveobtainedbusinesslicenseswithintheterritoryofthePeople'sRepublicofChina.1.3thisstandardincludesdirectreflectionofthequalityandleveloftelecommunicationsservices,andthequalityofservice(non-technical)indicatorsandcommunicationsqualit

4、y(technical)indicatorsthatarecloselyrelatedtotheuseoftelecommunicationsservicesbyusers.1.4thisstandardistheservicequalitystandardthattelecommunicationenterprisesshouldachievewhenprovidingtelecommunicationservices;Itisthebasicbasisthatthetelecommunicatio

5、ndepartmentandtheuserssupervisethequalityoftelecommunicationservice.1.5telecommunicationsenterprisesshouldaccordingtotheactualsituation,fornotlessthanthedetailedrulesfortheimplementationofthisstandard,establishandimprovetheservicequalityguaranteesystem,

6、andaccordingtothestipulatedtimeandcontent,toreporttothecompetentdepartmentoftelecomenterpriseservicequality.1.6thecompetentdepartmentoftelecommunicationsshalladjusttheindexprojectandindexvalueofthisstandardaccordingtothechangesofsocialneedsandthelevelof

7、telecommunicationservices.1.7thetelecommunicationsdepartmentisresponsibleforthesupervisionandinspectionoftheimplementationofthisstandard.1.8thisstandardisexplainedbytheministryofinformationindustry.1.9thisstandardshallenterintoforceasofJuly1,2000(except

8、forspecialprovisions).2generalservicerules2.1thetelecommunicationsenterprisesmustabidebytherelevantpoliciesandregulationsofthecompetentdepartmentsofstateandtelecommunications.Setuptheconceptofuserascoreimprovementservicework.2.2w