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1、8TheWoodsideGuideto:ServiceStandardsThismanualwillteachyou:·Howtheroleofservicestafffitsintothebusiness·Whattheroleofaserveris·TheimportanceofServiceStandardsinourbusiness·HowtoprepareforService,Howtotakecareofguestsandwhattodoafterguestsleave·WhatpersonalskillswillberequiredofyouB
2、eforeyoustartQuicklycheckwithyourselfifyoucan:·Handleatraywithglasseson?·Holdglassesproperly?·Carryplatesproperly?·Setupatable?·Maintainatable?·Clearatable?·Talktoguests?·Takeorders?·Communicatewithotherteammembers?·SMILE,SMILE,SMILE?Thesearetheessentialskillsthatyouneedtolearn–if,
3、bytheendofreadingthisguide,youarestillunsure,youmusttalktoyourManager.Whatdo(good)Waitersactuallydo?Waitingisapopularrole,foundallovertheworldinallsortsofestablishments.Atitsmostbasic,itisgenerallytotakeanddeliverthefoodandbeveragesorderedbycustomers.Dependingontypeofvenue,heorshem
4、ayalsogreetandseatguestsorprepareinitialdrinks;lateron,theymaycleartables,docleaningorotherduties,suchasbartendingHowever,agoodwaiterknowsthattheirroleismuchmorethanthis–itistheessentialpartofprovidingenjoymentforeveryoneoftheestablishment'sguests.Goodwaitershavetoknowallaboutallth
5、efooditemsonthemenu:theirpreparationandtaste,anyquirksorspecialnotesaboutitems,theymustbeabletomakesuggestionsthatmakesense,recommendwinestogowithfoodsandaboveallbeabletodothiswithconfidenceandcharm.Theyhavetobegreatjudgesofcharacter–toknowhowtoapproachanddealwithatable,whethergues
6、tswillrespondbettertoafriendlyconversationaltone,ortocool,professionalefficiency.Waitersmakeorbreaktheguestexperience–nomatterhowgoodthefoodis,peopleneverforgivebadservice.Greatwaitersmakecustomersintoregulars,whichinturnmakesasuccessfulrestaurant(andhopefully,greattips!)8GeneralRo
7、lesthatWaitersmayfindthemselvesdoing:·Settables·Meetandgreet·Seatcustomersandprovidethemwithmenus·Provideinformationandsuggestionsonthefoodandwineavailable·Takecustomers’ordersandpassthemtokitchenstafforbarattendants·Open,pourandtopupwines,servedrinks·Providingregularchecksonthetab
8、leforadditionalcustomerreq
