conflict management - portland state university home冲突管理-波特兰州立大学的家

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1、ConflictManagementCandyceReynolds,Ph.D..UniversityStudiesConflictWhatisit?ConflictWhydowedoit?ConflictWhydowecare?GoalsforTodayUnderstandthenatureofconflictinhumanrelationshipsIdentifywaysthatconflictcanbepositiveornegativeExamineaframeworkforanalyzingconflictsituationsAnalyzeapersona

2、lconflictWhatweknow….ConflictisanaturallyoccurringphenomenonforhumanbeingsPeopledonotgetinvolvedinconflictsituationsunlesstheyhavesomestakeintherelationshiporoutcomeorbothWhatweknow….Onecannevertrulyresolveconflict,onecanonlymanageconflictThecostsofunmanagedconflictcanbehigh,butthegai

3、nsfromusingdifferencescreativelycanalsobegreatConflictcaneitherbeproductiveordysfunctionalFirstTrickforConflictManagementKnowYourselfWhatfeelingsdoyouhavewhenyouareinconflictsituation?CommonFeelingsAssociatedwithConflictAngerFrustrationFearExcitementCommonActionsAssociatedwithConflict

4、FightFlightYourHistorywithConflictHowwasconflictperceivedinyourfamily/community?Howdidyourfamily/communitydealwithconflict?Youcandecide...UnderstandingtheimpactofyourfamilyandcommunityonyourideasaboutconflictcanallowyoutomakedecisionsabouthowyoudealwithconflictnowWeareourhistoryWemake

5、ourhistoryWhatisyourconflictstyle?ConflictStylesRELATIONSHIPHighImportanceLowImportanceHighImportanceGOALS35124ConflictStylesRELATIONSHIPHighImportanceLowImportanceHighImportanceGOALS351--Turtle24Turtle--WithdrawingAvoidconflictasallcostsGiveuptheirpersonalgoals&relationshipsBelieveit

6、ishopelesstotrytoresolveconflictFeelhelplessEasiertowithdrawthanfaceconflictConflictStylesRELATIONSHIPHighImportanceLowImportanceHighImportanceGOALS3512--Shark4Shark--ForcingTrytooverpoweropponentsbyforcingthemtoaccepttheirsolutionsNotconcernedwithneedsofothersDonotcareabouthowothersp

7、erceivethemBelieveinwinningandlosingWinninggivesthemasenseofprideTrytowinbyattacking,overwhelming,&intimidatingothersConflictStylesRELATIONSHIPHighImportanceLowImportanceHighImportanceGOALS3--TeddyBear5124TeddyBear--SmoothingRelationshipsmostimportant,goalsoflittleimportanceWanttobeac

8、cepte