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1、护理管理学第8章（Nursingmanagement,eighthchapters）TheeighthchaptercommunicationandconflictA,communication(a)communicationcontent:two-waytransmission,informationmessageThereisanexchangeofcalls.;theneedtobeunderstood;understandtheinformationtomakeappropriatebehavi
2、oralresponses.(two)themeaningofcommunicationistheessenceandcoreofmanagementcommunication.Suchashospitalservicesthroughcommunication,thehospital'spurposeandgoalscanbetransformedintoacodeofconductforemployees,inordertoachieveorganizationalgoals.(three)thep
3、rinciplesofeffectivecommunication.1,theprincipleofclearinformation:informationvalue,languageandthecommunicationtransmissioncanbeunderstoodbytherecipient.2,theintegrityoftheorganizationalstructureprinciple:theupperleveltothenextlevelissuedinformation,rath
4、erthanoverthelowermanagementpersonneldirectlytotherelevantpersonnelissuedinstructions.4,informalcommunicationstrategies:theprincipleofinformalcommunicationchannelsofcommunicationwiththeformalorganizationof5,payattentiontotalkwiththeprinciplesoflistenings
5、kills3,theprincipleoftime:(five)thewayofcommunicationandnetwork1,thewayofcommunication:verticalcommunication(includingdownlinkcommunication,uplinkcommunication)andhorizontalcommunication.2,communicationnetworkcommunicationnetwork:referstothepathofinforma
6、tiontransmission,canbedividedintoformalandinformalcommunicationnetworks.(1)thetypeofformalcommunicationnetwork:chaincommunication;ringtypecommunication;wheelcommunication;Ycommunication;(5)fullchannelcommunication.(2)informalcommunicationtypes:talk,rumor
7、s.(six)communicationskills1,listeningskills:attention,empathy,acceptance,integrityresponsible.2,conversationskills:goodatmotivatingsubordinateconversationdesire,belongingtoseizetheimportantproblems,goodrestrainmyself,masterthecommentontheexpressionofgood
8、propriety,conversationandenthusiasm,goodatdealingwithapauseintheconversation.(seven)thefactorstoinfluencecommunication1,informationissuedbytheproblem:theexpressionabilityisinsufficient;thetransferform(suchasChinesehospital
