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《护理管理学第章（eighth chapters of nursing management）》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、护理管理学第8章（Eighthchaptersofnursingmanagement）Theeighthchapter:communicationandconflictFirst,communication(a)communicationcontent:two-waytransmission,informationmessageThereisanexchangeofcalls.;theneedtobeunderstood;understandtheinformationtomakeappropriatebehavioralresp
2、onses.(two)themeaningofcommunication:theessenceandcoreofmanagementiscommunication.Iftheserviceofthehospitaliscommunicated,thepurposeandobjectiveofthehospitalcanbetransformedintothecodeofconductofthestaff,soastoachievethegoalofachievingtheorganization.(three)theprincip
3、leofeffectivecommunication.1,theprincipleofclearinformation:informationisvaluable,thecommunicationlanguageandthewayoftransmissioncanbeunderstoodbythereceiver.2,theorganizationalintegrityprinciple:thatis,theupperlevelsendsinformationtothenextlevel,ratherthanoverthelowe
4、rlevelmanagementpersonnelanddirectlytotherelevantpersonnelissuedinstructions.4.Theprincipleofinformalcommunicationstrategy:informalcommunicationisusedtosupplementthecommunicationchannelsofformalorganizations5,payattentiontotheprinciplesofconversationandlisteningskills
5、3,timelinessprinciple:(five)communicationmodeandnetwork1,thewayofcommunication:verticalcommunication(includingdownlinkcommunication,uplinkcommunication),horizontalcommunication.2,communicationnetwork:communicationnetworkreferstothechannelofinformationtransmission,gene
6、rallycanbedividedintoformalandinformalcommunicationnetwork.(1)formalcommunicationnetworktype:chaincommunication;ringtypecommunication;wheeledcommunication;Ytypecommunication;(5)fullchannelcommunication.(2)informalcommunicationtypes:talkingandrumors.(six)communications
7、kills1,listeningskills:focus,empathy,acceptance,responsibilityforintegrity.2,conversationskills:goodatmotivatingsubordinateconversationdesire,belongingtoseizetheimportantproblems,goodrestrainmyself,masterthecommentontheexpressionofgoodpropriety,conversationandenthusia
8、sm,goodatdealingwithapauseintheconversation.(seven)factorsthatinfluencecommunication1,informationissuedbytheproblem:theexpre
