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1、海南旅游消费者权益保护的问题和策略;海南建设国际旅游岛的方向是国际化的、高层次的,海南除了应凭借其独特的自然风光优势外,还要用人文气息去吸引世界各地的旅游爱好者。旅游消费者虽然比较注重观光休闲,但要知道一个兼有自然风光和高尚人文精神的旅游胜地更具有吸引力,隐喻就是个坏了名声的地方会让游客望而却步。2012年和2013年年初在三亚所发生的相关事件已经对海南的旅游产业造成一定负面影响。有必要探寻旅游消费者权益保护的源头,找出保护旅游消费者的有力措施。;一、旅游经营者和旅游消费者权益保护;旅游市场也是主要由经营者和消费者组成。旅游经
2、营者对旅游消费者权益保护的意识和旅游经营者的规范经营对消费者权益保护至关重要。;旅游企业属于盈利性的组织,追求利润无可厚非,但旅游经营者要明白只有走长远的发展道路才能让企业走得更远,同时会更加壮大。如果仅仅注重眼前利益,忘记声誉这个相对来说更重要的“资产”会是企业犯的最大错误。有些经营者为了获得蝇头微利,绞尽脑汁想出各种“自作聪明”的办法:旅游合同中的“免责条款”(“旅游活动中实行风险自担原则”“旅行社旅游活动中发生的不可抗力和意外事故不承担任何法律和经济责任”等)、“霸王条款”(将工商部门和市旅游部门共同制定的合同示范文本“
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