general manager's hotel handover checklist

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1、GENERALMANAGER'SHOTELHANDOVERCHECKLISTPage29GENERALMANAGER'SHOTELHANDOVERCHECKLISTINDEXSectionPageA.InterviewBetweenIncomingandOutgoingGeneralManager3-6B.InterviewwithPersonnelManager7–9C.InterviewwithController/ChiefAccountant10-12D.InterviewwithFrontOfficeManager13E.InterviewwithE

2、xecutiveHousekeeper14-16F.InterviewwithFoodandBeverageManager17-19G.InterviewwithExecutiveChef20H.InterviewwithSalesDirector/Manager21-22I.InterviewwithChiefEngineer23-24J.InterviewwithSecurityChief25-26K.InterviewwithPurchasingManager27L.InterviewwithResidentManager/ExecutiveAssist

3、antManager28Page29A.INTERVIEWBETWEENINCOMINGANDOUTGOINGGENERALMANAGEROKActionActionDateRemarks1.ReviewofowningCompanymatters:a.Hotelagreement(operating&management,orlease)b.OwningCompanyorganization(who'swho)c.RelationwithOwningCompany:d.InternalOwningCompanyrelationshipe.OwningComp

4、anyfile(problem,howtohandlesame)f.Equitypositionofowners.AreBoardmembersmanagementemployees?Whohasapprovalauthority?g.CapitalexpensebudgetprocedurewithOwningCompanyh.Rehabilitation/renovationagreementorplansinprogressi.Boardmeetingtimetableandpreviousminutesoverviewj.Reviewoutstandi

5、ngorpendingOwningCompanymattersk.Tradinghotel/OwningCompanyeventsandcourtesiesextendedtoBoardmembersandOwningCo.employeesl.EstablishdateforpresentationofincomingGMtoBoard2.AdministrativeandGenerala.Organizationchartb.Outlineunionagreement(effectivedates,relationship)c.Powerofattorne

6、yd.Lawyer(reviewpendingitems,givelegalupdate)e.Shopleases:(1)Outlineeachleaseagreement(2)Reviewhotel/shoprelationship,problemspolicies(3)MeetshopownersPage29OKActionActionDateRemarksa.Outlinecontractsforutilities,entertainmentandothersb.Reviewhotel/bankrelationship,financialstatusc.

7、Annualbudgetandforecasts;reviewandidentifyproblemareasd.MarketingPlane.FinancialStatementf.Goals/incentiveplang.Administrativecalendar(anyproblemareas)h.Complaintsandmethodofhandlingsamei.DepartmentHeadMeetings(time,format,history)j.StaffCommittees:(1)Budget(2)Credit(3)Executive-Dot

8、heymeet?(4)WorkPlac