ihg酒店管理集团it标准

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1、-131-IHGGreaterChinaITStandardOperatingProcedureIHGGreaterChinaHOTELITSTANDARD,STANDARDOPERATINGPROCEDUREANDBESTPRACTICES-131-IHGGreaterChinaITStandardOperatingProcedure1.IHGGreaterChinaHotelITSOPsSummary31.1-HowtousethisDocument如何使用本文档41.2-Introduction介绍52.ITOperations62.1-ComputerRoomAccess62

2、.2-ITRoutinesLists82.3-ChangeManagement142.4-DataandSystemsBackupstrategy172.5-ITHelpdeskFaultLogging212.6-ITLogbooks222.7-UserFilesBackup242.8-ITAfterOfficeHoursOn-Calls263.ITMaintenance283.1-ITAssetInventoryManagement283.2-ITHardwareandSoftwareMaintenanceContracts333.3-UserHardwareMaintenance

3、353.4-HotelITServerRoomEnvironmentalMonitoringSystem374.ITSecurity&Audit404.1-Updateduserlists/permissions404.2-ITScreensavers/IdlePasswords424.3-InternetUsage454.4-ITUSB/CD/DVDLockout474.5-ServerRoomFireProtection/Alarms/Sensors/Temperature/Humidity/EMS494.6-ServerRoomFireHazards/CombustibleMa

4、terials534.7-ServerRoomFireExtinguishers554.8-ITFireandEvacuation–Sample574.9-ITEmergencyServiceRecovery594.10-SoftwareLicenseCompliance784.11-ITDevicesnotBeingUsed/ConfidentialDocumentstoBeDestroyed824.12-ProtectingFilesfromVirus844.13-NewUser(usernameandpassword)864.14-ResignationofEmployee88

5、4.15-ITAir-Conditioning&UPS–Sample904.16-BusinessContinuityPlanforPMSSystem934.17-BusinessContinuityPlanforPOSSystem1045.ITStandards1095.1-HotelITStandardNetworkSetup1095.2-HotelFirewall/PublicIPAddresses1185.3-Anti-virusStandards1205.4-ITComputerHardwareSpecifications1235.5–EmailAddressRequest

6、s1275.6-PointofSalesItem129-131-IHGGreaterChinaITStandardOperatingProcedure1.IHGGreaterChinaHotelITSOPsSummaryDocumentInformationDocumentName:IHGGreaterChinaHotelITStandardOperatingProcedureDocumentVersionNo:V1.0PreparedBy:JerryWANGDate:Feb.1th,2010ReviewBy:WONGKarHongDistributionListFromDatePh

7、one/Fax/EmailJojoCoronelDec.8th,2008Jojo.Coronel@ihg.comJojoCoronelJan.5th,2009Jojo.Coronel@ihg.comToActionDueDatePhone/Fax/Email*APGreaterChinaHotelsInformationTechnologyManagerDistributeActionTypes:Approve,Review,Inform,File,Act