BEC口语总结(口语书各主题总结).doc

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1、.BEC口语总结一．商务旅行/差旅(1)前期准备preparation1.accommodation：bookahotel（hall等）withadequateworkingfacilities（suchasfaxmachine，internetaccess，computers等）2.transportation:chooseaconvenient（suitable）meansoftransportation(2)费用：hotelbills，travelingexpenses，publictransportationfares，faxo

2、rtelephonecharges，cliententertainmentexpenses(3)考虑因素:..文化差异culturaldifferences：differentthoughtpatterns；workingstyle；waysofdecision-making；shoppinghabits；waysofseeingtheworld如何应对:1.promotetheglobalmindset2.becomesensitivetotheculturaldifference/beopen-minded3.respectforn

3、ativeculture4.considerculturaltaboos5.thestaffshouldacquaintwithdifferencesinlanguage，lawsand..socialcustoms1.relocatetheemployeetoworkabroadtoexperiencedifferentworkingstyle二．员工培训training(1)主要内容：（内容+意义1.communicationskills+avoidmisunderstanding；gettheworkwelldone2.custo

4、merservice+itiscriticaltomeetcustomers‘needs；increasecustomers’satisfaction3.interpersonalrelationship+enhancemutualunderstandingand..trust4.computerskills+itisimportantforconductingadministrativeandoffertasks5.safetytraining+givepracticaladviceforavoidinggettinghurt6.bu

5、sinessethics（商业道德）+customers’loyaltyandtrusttothecompany(2)重要性从公司发展的角度看：1.enhancecompanyimage2.increaseproductivity从雇员的角度：1.increasejobsatisfaction..2.boostmorale（amongemployees）3.enhanceefficienciesinprocesswhichresultinfinancialgain4.reduceemployeeturnover/retainemploy

6、ee5.acquiremorepracticalskillsthatisbeneficialforthepersonaldevelopment6.ensureemployeeshavegreatercommitmentintheirwork/continueeffort7.ensureemployeeskeepupwiththelatestinformationformarkettrend9.helpthemhaveaclearideaoffuturejob..(以上的好处或重要性适用于任何有关公司发展的政策措施或活动)(3)如何使培训

7、有成效Goodpreparationensureseffectivetraining（任何有关准备的主题都可以套用）1.maintainapositiveenergyandattitude2.fullyequippedfacilities3.meetthetrainingneeds/requirements4.companybudget5.well-organizedmaterials（4）如何鉴定培训是否具有成效1.organizearelevanttest..2.toconductasurveytoparticipantstosee

8、whethertheyhaveanyimprovementintheworkperformance3.whetherthetrainingaddresstheissues/solveproblems三．激励