酒店英语学习情境三：客房服务英语3-1ShowingtheRoom.ppt

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1、学习情境三：客房服务英语学习任务:客房迎宾服务Name:HelenJob:RoomattendantResponsibility:Towelcomeguestsandshowthemtoguestroomsandintroduceroomfacilities.ContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityLearningObjectives学习目标Afterfinis

2、hingthistask,youshouldbeableto:☆Greettheguest☆ShowtheguesttohisroomandintroducethefacilitiesWorkingProcedures工作程序Greettheguest.迎接客人Findouttheidentityoftheguestandtheroom.确认客人身份信息和房号Showthewaytotheguest’sroom.为客人引路Openthedoorfortheguest.为客人开门Asktheguestfortheopinionabouthis/herro

3、om.询问客人对客房的意见WorkingKnowledge工作知识(1)1.Afterenteringtheroom,youshouldasktheguestifhe/sheissatisfied(满意)withtheroomwiththefollowingsentences,“Howdoyoulikethisroom?”or“Howiseverything”.Iftheguestisn’tsatisfiedwiththeroom,youshouldtrytosolvetheproblemorchangeanotherroomforhim/her.Wo

4、rkingKnowledge工作知识(2)2.CommonFacilitiesinGuestrooms客房中的常见物品(1).SittingRoomsheet床单quilt被子pillow枕头pillowcase枕套blanket毛毯bedpad床垫duvet羽绒被curtain窗帘cushion腰垫TVremotecontroller电视遥控器bedstand床头柜carpet地毯telephone电话(2).Bathroomfacetowel面巾bathtowel浴巾bathmat脚巾handtowel手巾bathrobe浴袍shampoo洗头水f

5、oambath沐浴液lotion润肤露tooth牙刷toothpaste牙膏soap香皂toiletpaper厕纸showercap浴帽showercurtain浴帘rubbermat防滑胶垫HotelTask酒店任务SupposeyouareHelen,nowyou’regoingtoshowtheguesttohisroomandintroduceroomfacilities.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner.角色A:你是Mr.Johnson,你准备入住酒店608

6、房间。角色B:你是客房迎宾员Helen，你热情欢迎Mr.Johnson，带他到房间并为他简单介绍房间内的设施。Wordstoknowfacilityn.设备ext电话分机saunan.桑拿pleasantadj.令人愉快的wardroben.衣橱safen.保险箱signv.签名disturbv.打扰settledown（使）安顿下来knobn.球形把手Usefulexpressions1.GreetingtheGuestsandOpeningdoorfortheGuest接待客人并为客人开门(1)Welcome/WelcomebacktoSeason

7、Hotel.(2)Letmeshowyouthewaytoyourroom.(3)Afteryou,madam.2.HelpingtheGuesttoSettleDown帮助客人安顿好(1)IfyouneedanyhelppleasecallHousekeepingatext64.(2)PleaseletmeknowifthereisanythingIcandoforyou.(3)Haveapleasantstay.Usefulexpressions3.IntroducingHotelFacilitiestoGuest为客人介绍房间设施(1)—Doyo

8、uhavesaunainthehotel?—Yes,wehave.It’sonthe18thf