酒店英语学习情境三：客房服务英语3-2CleaningtheRoom.ppt

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1、学习情境三：客房服务英语学习任务:客房清理服务Name:PeterJob:RoomattendantResponsibility:Tomakeupthehotelroomsandcleantheroomsonguests’requestContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityLearningObjectives学习目标Afterfinishingth

2、istask,youshouldbeableto：☆Knowtheprocedureofcleaningtheroom.☆Makeuptheroomonguest’srequest.WorkingProcedures工作程序Entertheguestroom.进入客房Disposetherubbish.清理垃圾Removedirtybedlinen.更换床单Makeupthebed.整理床铺Dusttheroom.清理房间Replenishguestsupplies.补充客用品Cleanthebathroom.清洁浴室Vacuumthesl

3、eepingroomfloor.地板洗尘Fillintheformandleave.登记并离开WorkingKnowledge工作知识(1)1.Beforeenteringtheroom,youshouldasktheguestifhe/sheallowyoutoenterwiththefollowingsentence,“Housekeeping.MayIcomein?”Iftheguestdoesn’tallowyoutocomein,youneedtoaskhim/she,“Whenwouldyoulikemetodotheroom?

4、”WorkingKnowledge工作知识(2)2.Roomstatus房态中文英文缩写保留房BlockedRoomB请速打扫房MakeupRoomMUR住客房(又称“实房”)OccupiedRoomO已打扫的实房OccupiedandCleanOCOk房（又称“空房”）VacantandReadyVR走客房Check-outRoomCO待清洁房（又称“脏房”）UnmadeRoom外宿房Sleep-outRoomS/O携带少量行李的住客房LightBaggageL/B没有携带行李的住客房NoBaggageNO/B请勿打扰房DoNotDist

5、urbDND3.Priorityinguestroomcleaning.客房清理顺序WorkingKnowledge工作知识(3)4.Tags.标签WorkingKnowledge工作知识(4)请勿打扰请速清洁请清扫房间HotelTask酒店任务SupposeyouarePeter,nowyou’regoingtocleantheguestroom.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner.角色A:你是GeorgeBrown,住在1501房间,你要求客房服务员到房

6、间清洁并提供夜床服务。角色B:你是客房服务员Peter，你为客人打扫房间和提供夜床服务。Wordstoknowhousekeepingn.客房部disturbv.打扰attendantn.服务人员servicen.服务convenientadj.方便的disagreev.不同意lateradv.稍后turn-downservice晚床服务cleanv.清洁makeup整理Usefulexpressions1.Askingwhetherstarttodoroomcleaning.为客人提供清理客房服务(1)I’msorrytodisturby

7、ou.MayImakeupyourroomnow?(2)Wouldyoulikemetomakeupyourroom?(3)MayIdotheturn-downservice?2.Theguestdisagreetodoroomcleaningatthemoment.客人目前不同意清理客房(1)Whattimewoulditbeconvenient?(2)Whattimewouldbebetterforyou?(3)Iwillcomebacklater.Usefulexpressions3.Goingintotheroomanddoingr

8、oomcleaning.进入客房进行清理(1)MayIvacuumtheroomnow?(2)MayImakeupthesethingsonyourbed?(3)Yourroom