设计型六西格玛管理教材(DFSS).ppt

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1、DesignForSixSigmaForCommercialQualityGECRD6sDESIGNFORSIXSIGMASeptember1999Define6sDESIGNFORSIXSIGMAAtTheCompletionOfThisSection,ParticipantsWillBeAbleTo:UnderstandThePurpose,ProcessAndOutputsOfTheDEFINEStageDevelopACharterForTheirProjectDevelopAMulti-GenerationalPlan(MG

2、P)DevelopAProjectPlanToManageTheProjectEstablishTeamRolesAndResponsibilitiesDMADV–DefineObjectivesServiceConcept/TargetCustomersDetermined(High-Level)BusinessCase,ObjectivesAndTargetsSetMulti-GenerationalPlan(MGP)DevelopedChampion,BB,MBB,AndCoreTeamDevelopedProjectContr

3、ols&TimelineInPlaceAndApprovedTeamCharterDocumentedAndReviewedWithChampionDefineWhat,Why,Who,How&WhenQuestionsToBeAnswered:WhatAreTheObjectivesOfTheProject?WhatScope,TimelineAndResourceCommitmentsAreRequired?DefineStepDeliverablesAnalyzeMeasureDesignVerifyDefineDefineRo

4、adMapPlan&ManageTheProjectDetermineProjectManagementApproach–ProjectControls–ProjectReviews–CommunicationPlan–Issues&RiskManagementDevelopProjectPlan–Planning/Requirements–DefineDeliverables/TimelineDevelopOrganizationalChangeManagementApproachScopeTheProjectDef

5、ineProjectScopeDevelopMulti-GenerationalProduct/ServicePlan(MGP)CommitResources/KickoffProject–Champion–MBB,BB–Cross-FunctionalTeam–DesignBudget–EstablishWorkingRelationshipsInitiateTheProjectIdentifyService/ProductConceptOr…DevelopProblem/GoalStatementDevelopBusin

6、essCaseDefineProjectLeadershipDraftCharterTools:MGP(Multi-GenerationalPlan)CustomerSurveys/InterviewsCharterGanttChartsAND/PERTChartCAPReviews:Tollgate1DefinePhaseAnalyzeMeasureDesignVerifyDefineMainDeliverable-TeamCharterDefineDefineStepModelDefineMeasureBusinessStrat

7、egyNewProductIntroductionMGPExisting“Broken”ProcessNewProduct/ServiceConceptProblem/GoalStatementBusinessCaseMGPPProjectPlanCharterTheTeam,KickoffProjectCharterInitiateTheProject6sDESIGNFORSIXSIGMAInitiateTheProjectWorkGenerallyPerformedPriorToCommittingTeamResource

8、s/ProjectKickoff:IdentifyNewProduct/ServiceConcept(NPI)DevelopExistingProduct/ServiceProblemAndGoalStatement(