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ID:44326839
大小:5.48 MB
页数:60页
时间:2019-10-20
《致用商务英语阅读(上)programmeoneBusinessReception》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、BusinessReceptionProgrammeOneContentsProgrammeContent1ProgrammeObjective2Warming-up3PassageOne4PassageTwo5ProgrammeContentReadapassageongoodqualitiesofareceptionist;Readapassageontheimportanceofreceptionarea;Learnthecommonexpressionsonbusinessreception;Learnhowtomakeanappointmentwithbusinessclients.
2、ProgrammeObjectiveTalkaboutreceptionandqualitiesofreceptionists;Mastertheskillstomakeanappointmentwithbusinessclients;Completeakindofreceptionactivityinthebusinessfield;Communicatewithforeignbusinesspartnersonthemattersofbusinessreception.PartoneWarming-upChallengeYourselfCanyoutellustheChinesemeani
3、ngofthefollowingwordsimmediately?1.display2.numerous3.intelligently4.workplace5.courteous6.personality7.confidential8.intimate9.ensure10.literacyShortSurveyHaveyougotsomeideaofthefollowingtermsbeforereadingthepassage?1.receptionist2.multitasking3.receptionarea4.computerliteracy5.communicationPassage
4、OneGoodQualitiesofaReceptionistAreceptionististhefirstpersonaclientseesorhearswhenvisitingorcallingacompany.Thereceptionist’sabilitytomakeagoodfirstimpressioncancreateandmaintainbusiness.Shemustbeabletospeakintelligentlyaboutthecompanyandwhatitrepresents.Areceptionistmustdisplayloyaltytothecompany,b
5、eabletomultitask,haveavarietyofcomputerskills,andbeanexcellentcommunicator.Thehealthofthecompanymaydependonit.CommunicationSkillsAreceptionistmustbeagoodcommunicator.Sincehewillbespeakingonthephoneandmeetingwithpeoplenumeroustimesthroughouttheday,hemustbeabletofollowconversationsandhavehispointunder
6、stood.Hemustalsobeefficientatrelayingmessagestoothersinthecompany.Anoutgoingpersonalityisaplus,andit’snecessarytohaveagoodmemoryforfacesandnames.Heshouldbeabletodeveloparapportwithclientsandrememberanypersonalinformationtheyhavetoldher.MultitaskingThereceptiondeskcanbecomequitebusyandagoodreceptioni
7、stmustbeabletohandlemanythingsatonce.Aclientmightbeatthereceptionareaatthesametimeasthephoneisringing.Amailcarriermightsimultaneouslycomeinwithapackage.Theefficientreceptionistwillbeabletohandleitallw
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