资源描述：
《瑞士酒店管理,喜来登酒店房务部房间检查标准程序中英文》由会员上传分享，免费在线阅读，更多相关内容在学术论文-天天文库。
1、Standard标准:Guestsshouldexperiencethehigheststandardofcleanlinessineveryroom,andfeelasiftheyarethefirstguestsoccupyingtheroom.RoomswillbeinspectedbySupervisorandHousekeepingmanagerseveryday.每一间客房，都要让客人体验到高标准的清洁服务，感到自己是首位客人。房间每天要经过主管或经理的检查。Procedures程序:1.Knokonthedoor,introduceyourselfand
2、entertheroom(seeSP-RM-HKM-WR01Enteringaguestroom).敲门，自我介绍然后进入房间(详见SP-RM-HKM-WR01进入房间)。2.Turnonalllightsandensurealllightsareinworkingcondition.Attheentrancedooroutsideandinside,checkforscratches,dirtyfingermarksandpaintchips,doornotsqueaking,lockandsafetychainisinworkingcondition,nogrea
3、searoundthepeepholeandthefiresafetynoticeisnotdirty.PleaseMakeUpRoomandaPrivacyRequestedsignshouldbehangingontheinsidedoorknob.打开所有的灯，确保都处于工作状态。由外至内检查门是否有划痕、手印、油漆等，门开关时无响声，门锁和安全链完好，门镜及走火图清洁无污渍，“请即打扫”和“请勿打扰”牌整齐地挂在门把手上。3.Checkmirror,mirrorframe,luggagerackifitisinagoodconditionwithcleanli
4、ness.检查镜子、镜框和行李架确保清洁并处于良好的状态。4.Checkteaandcoffeesupplies,twocups,saucersandspoons,allmatching,onemini-barlistandacorkscrew.检查咖啡和茶等物品，两只茶杯、茶碟和匙，必须配有一张酒水单和一个开瓶器。5.Checkquantityandcleanlinessofglasses,twooldfashion,twohighballs,twowineglasses.检查杯子的数量和清洁程度，两只古典杯，两只高杯，两只红酒杯。6.Checkrefrigerat
5、orinsideandoutsideforfingerprints,ensuremini-bariscomplete.检查冰箱里外有无指纹，确保酒水完整无缺。7.Checkthattopoffridgecabinetandmirrorisclean.Checkiflightiscleanandworkingandfittingsoflightaresecure.Checkforchipsandstainmarksandreportdefectsifnecessary.确保冰箱柜顶部和镜子清洁，检查灯，确保清洁和使用时完好。检查有无屑片和污渍，报告设备问题。8.Chec
6、kso.TVcabinetiscleananddustedontop.Checkthedoorsofthecabinetopenupeasilyandarenotchippedordamagedinanyway.TVshouldswivelouteasily.CheckifTVisworkingproperlyonallchannels.PutCNNonfirstshowingchannelandvolumeshouldadjustedatmiddlerange.Checkforremotecontrol,ensuremovieguideisclean.检查电视柜及顶
7、部是否清洁，柜门是否开关自如。角落里不能有屑片和污渍，电视转盘转动自如。检查电视频道是否在指定的工作状态，将SPG设置在开机后第一个出现，音量适中。检查其它频道，确保电视指南清洁。9.Checkifwritingdeskisclean.Checkforchipsandstainmarksontableanddeskchairs.检查写字台的清洁，注意桌子和椅子有无污渍。10.Checktelephonesareworkingandclean,withnoscratchesorstains.确保电话的清洁和正常使用，没有污渍和划痕。11.Checkif
