地税系统办税服务厅纳税服务管理优化研究

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1、transformation,increasetaxserviceconsciousnessandinitiative,organicfusesintogether,makethemanagementandserviceinterpretrespecttaxpayers,taxpayersandCARESaboutthetaxpayersintheimportantposition,positive,activeandtimelyforthetaxpayertoprovidequality,efficientandconvenientser

2、vices,implementationservicesandmanagementofthebenigncombination,toachievetaxservicebytheprofessionalethicsleveltothelegallevel,realizationoftaxservicebytheformtotheeffectivenessofservicetransformation,improvethedegreeoftaxcompliance,reducetaxcost.Atthesametime,activelyguid

3、etaxpayersgrowingrightsconsciousness,formingtogethercreategoodatmosphereofqualityservices.Keywords:landtaxsystem;Shallbe;Taxservicemanagement目录第一章导论„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„11.1研究背景...............................................11.2本文研究的意义...........................

4、..............21.3本文研究的文献综述.....................................31.1.1国外研究综述....................................31.1.2国内研究综述....................................41.4本文研究方法...........................................61.5本文研究的主要内容.....................................61.6本文研究框架

5、...........................................7第二章地税税务机关纳税服务相关理论综述„„„„„„„„„„„„„„92.1纳税服务的内涵.........................................92.2税务部门绩效评估概念及历史沿革........................102.2.1税务部门绩效评估概念...........................102.2.2税务部门绩效评估历史沿革.......................112.3地税系统优化纳税服务

6、的必要性..........................132.4地税系统办税服务厅总体要求和效果......................15第三章静海县地方税务局纳税服务管理概况„„„„„„„„„„„„„„183.1静海县地税局概况......................................183.1.1静海县地税局机构设置及职能.....................183.1.2静海县地税局办税服务厅功能设置和人员构成.......193.1.3静海县地税局支持地方经济建设的贡献.............20

7、3.2近年来税收管理的工作成效..............................213.3静海县地税局办税服务厅工作流程........................243.4静海县地税局办税服务厅工作特色........................28第四章办税服务厅存在的问题及成因剖析„„„„„„„„„„„„„„„324.1办税服务厅建设存在的问题..............................324.2办税服务厅存在问题原因分析............................33第五章地税系统办税服

8、务厅管理优化的措施及建设及建议„„„„„„„„375.1转变纳税服务理念......................................375.2打造“一窗全能”办税