前台常用场景英语

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1、酒店英语培训一、饭店组织机构（HotelOrgannization）1、总办ExecutiveOffice总经理GeneralManager,简称“GM”。2、人力资源部HumanResourcesDepartment人事主管HumanResourcesSupervisor3、销售部Sales&MarketingDepartment销售部经理SalesManager，简称“SM”。4、前厅部FrontOfficeDepartment前厅部经理FrontOfficeManager，简称“FOM”。5、客房部HousekeepingDepartment6、工程

2、部EngineeringDepartment7、保安部SecurityDepartment8、财务部FinanceDepartment9、前台接待员FrontDeskAgent10、客房服务员RoomAttendat二、前厅部英语接待Reception问讯Information预订Reservation登记Registration到达/离店日期Arrival/Departuredate公司名称Companyname续住Extensionofstay换房Roomchange空房/VACVacantroom待修房/OOOOutoforder住客房/OCCOcc

3、upiedroom自用房/HUHouseuse双锁房/DLDoublelock脏房/走客房/VDVacantdirty请勿打扰/DNDDonotdisturb贵宾/VIPVeryImportantPerson外宿/SOSleepOut入住/退房/CheckinC/ICheckoutC/O有预订未入住Noshow接机服务Pick-upservice/Limousineservice行李Baggage/Luggage雨伞Umbrellatheprovisionsofelectricpowerconstructionengineeringqualitysuper

4、visionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100%,regulatedweldingapassingrateof>99%,andweldbeadappearance;2.4.1.3boilerhydraulic叫早服务Morningcall/wake-upcall贵重物品Valuable护照Passport签证Visa填写

5、Fillin签名Signature姓/名Surname/Firstname无预订散客Walk-inguest投诉Complaint门市价Rackrate团队价Grouprate优惠价/协议价CorporateRate合同价Contractrate折扣价Discountrate会员价Memberrate半天房租Half-dayroomcharge取消Cancel确认Confirm自助早餐BuffetbreakfastVoucher/Coupon八折20%(twentypercentdiscount)标准双人房StandardTwinsroom豪华单人房Del

6、uxeKingroom豪华双人房DeluxeTwinroom豪华双人套房DeluxeTwinSuiteroom单人床King/Singlebed双人床Twinbed加床Extrabed/rollwaybed空调Air-conditioner保险箱Safetybox/Safe洗衣服务Laundryservice快洗Expresslaundryservice信纸Writingpaper信封Envelope报纸Newspaper转接电话Transfercall无人接听Noanswer手机/移动电话Mobile/Cellphone充电器Charger烟灰缸Asht

7、ray垃圾桶Dustbin/wastebasket/bin插座Socket插头Adapter包裹Parcel/package房价表Roomtarifftheprovisionsofelectricpowerconstructionengineeringqualitysupervisionandquality...2.4.1.1theunitworksacceptancerateof100%,thequalityevaluationofatotalscoreof95orabove;2.4.1.2regulatedWeldingNDTinspection100

8、%,regulatedweldingapassingrateof>