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页数:5页
时间:2018-07-19
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1、TheHospitalityIndustryandYouChapterOneTheHospitalityIndustryandYouChapterOneWhatisHospitality?“Thereceptionandentertainmentofguests,visitors,orstrangerswithliberalityandgoodwill”4>>.OxfordEnglishDictionaryIbetmanyofyouarewondering…WhatDoes“LiberalityandGoodWillmean”?GoodWil
2、l:meanswillingnesstohelpothersLiberality:meansgenerosityorbroad-mindednessThreeMainObjectivesoftheHospitalityManagerAsasuccessfulmanagerinthehospitalityindustry,youmustexhibitmanyskillsandcommandmuchspecializedknowledgealldirectedtowardachievingthemanagerialobjectiveslisted
3、below:MaketheguestfeelwelcomedMakesurethings(products&services)workfortheguestMakesuretheoperationcontinuestoprovideserviceandmakeaprofitLetsexploreeachobjectiveindividually>.>.>.MakeTheGuestsFeelWelcome!Thisrequiresbothafriendlymanneronyourparttowardtheguestandanatmosp
4、hereof“liberalityandgoodwill”amongthepeoplewhoworkwithyouinservingtheguest>.Thatoftentranslatestoanorganizationinwhichworkersgetalongwellwithoneanother>.(Chapter1Page6)MakeThingsWorkForTheGuestsEverythingneedstobecleanandinworkingorderbeforetheguestsstepfootontheestablishme
5、nt>.Ahospitalitysystemrequiresalotofworkandthemanagermustseethatitisdoneproperlyandmaintainedatalltimes>.(Chapter1page6)Makesuretheoperationcontinuestoprovideserviceandmakeaprofit>.Asamanager,thekeytoachievingthisobjectiveliesinachievingacontrolledprofitableoperation>.Agood
6、termtodescribethismanagementconcernis“conformancetobudget>.”(Chapter1Page6)BriefSummaryofManagement’sRoleintheHospitalityIndustryTherewerethreemainobjectivesofahospitalitymanager:MaketheGuestsFeelWelcomeMakeSureThingsWorkfortheGuestsMakesuretheoperationcontinuestoprovideser
7、viceandmakeaprofit>.Simplystated,theseobjectivessuggestthatmanagersmustbeabletorelatesuccessfullytoemployeesandguests,directtheworkoftheiroperation,andachieveoperatinggoalswithinabudget-thatis,torunaproductiveoperationwithincertainconstraints>.(Chapter1Page6)WhyStudyinaHosp
8、italityManagementProgram?AsPeterDrucker,anotedmanagementconsultant,pointedout,“Tod
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