中商平价门店知而行操作手册325

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1、中商平价连锁营销部知而行门店操作手册一、工作职责（一）收银负责人（1）将知而行活动内容告之收银员、总服务台人员（2）对新上岗的收银员（学员）进行知而行操作培训（3）监督并规范收银员的操作，收集收银员上交的“作废”券，检查是否标注“作废”字样，并每日交转总服务台指定人员录入知而行客服系统（知而行目标行销客服系统操作指南）（4）当门店收银台变化，及时通知泰思公司，联系方式：027-88612055（5）管理知而行打印纸，门店缺纸时（最低库存按每台收银机线2卷），电话联系泰思公司（6）该纸为热敏纸，不要摆放温度较高的位置，保存方法要注意防水、防潮、防高温

2、。使用执行签收制，责任到人，配合知而行工作人员现场检查。打印纸损耗范围控制在1个月本门店使用总量的百分之三，超出部分打印券赔损金额直接从门店收银负责人工资中扣罚，每月负责配合知而行系统人员清查一次（二）收银员（1）保证知而行打印机及设备的正常开启及联接（2）对知而行前台设备进行日常清洁及维护，如知而行设备不能正常进行要立即告知（3）正确的发放、兑换知而行优惠券，向顾客解释说明知而行优惠券用途（4）正确更换知而行打印纸（5）收集顾客拒收的知而行优惠券，标明“作废”字样，交收银负责人（三）总台服务人员（1）指定人员负责收取总部营销各项目合作协议中指定签

3、收赠品及核对数量，必须填列一式两联的《赠品回收交接表》（2）管理、正确发放知而行赠品（3）赠品不足时联系门店营销部补送赠品（4）及时录入赠品券的条码、收银台转来的“作废”券录入知而行客服系统，sectionoftheDepartmentofprojectmanagement;Projectdocumentsandinformation:ProjectEngineeringDepartment;Materialsandequipment:materialsupplyprojects;Securitycontrols:theprojectDepartm

4、entofsafetyandsecurity;Constructionmachinery:ProjectEngineeringDepartment;Financial:ProjectManagementDepartmentoffinance;Securityandfireservices:projectsecurity.3.3.5managementrepresentativeandprojectmanagerinthisitemspecifiesthattheChiefEngineeristhemanagementrepresentative,r

5、esponsiblefortheoperationofqualitymanagementsystemandsupervision,regardlessofhowhisotherresponsibilities,shouldhaveaclearmandateto:ensurethatthequalitymanagementsystemisimplementedandmaintained;Therunningofthequalitymanagementsystemtotheprojectmanager,includingneededimprovemen

6、ts;Alwaysbeawarethatthecustomer'sneedsandrequirements.3.43.4.1projectmanagementreviewshouldbeanannualreviewofitsqualitymanagementsystemtoensureitscontinuingsuitability,adequacyandeffectiveness.3.4.2Administrationreviewbytheprojectmanagerresponsiblefororganizationandimplementat

7、ion,projectqualitycontrolDepartmentisresponsibleforspecifictasks.3.4.3themanagementreviewshouldcompareandevaluatethefollowinginput:internalandexternalqualityauditsandcorrectiveeffect;Customerfeedbackontheconstruction,installation,commissioning,serviceinformation(complaintsands

8、atisfaction);Qualityrecords,qualitycompliancewithtrendreports