iso／ts16949-2009 质量手册

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1、第0章目录····························································1第一章概述····························································21.1质量手册的目的与作用···········································21.2公司简介························································31.3管理者承诺

2、······················································41.4经营理念、质量方针和质量目标····································51.5公司经营计划的制与执行··········································81.6管理者代表任命书················································91.7顾客代表任命书·························

3、·························101.8公司质量体系组织结构图··········································111.9职责与权限······················································12第二章范围及管理·····················································262.1范围············································

4、···············262.2手册的管理·····················································26第三章质量手册引用标准和参考手册·····································27第四章质量管理体系···················································284.1总要求·························································2

5、84.2过程关系图·····················································294.3主要过程的识别·················································304.4各过程之间的关联···············································314.5过程与ISO/TS16949：2009条文···································324.6过程与责任部门对照表··

6、·········································334.7标准应用与体系文件展开表·······································344.8各过程的管理···················································40-1-第一章概述1.1质量手册的目的与作用为提升公司整体质量管理水平，有力的推动和落实ISO/TS16949：2009质量管理体系，为顾客提供优质的产品和服务，满足顾客和法律法规要求，超越顾客的需求和

7、期望，进而增强公司的竞争力，提升公司整体经营业绩。为此，依据ISO/TS16949：2009标准以及顾客的特殊要求，结合本公司的实际运作编制了本质量手册。本质量手册规定了质量管理体系的基本结构的总体要求。规定了公司的质量方针和目标；确定了公司质量管理体系所需的过程；并确定了过程之间的顺序和相互作用关系；明确了文件化要求，并对展开了标准条款在公司各项管理活动中的应用；是实施、保持和改进质量管理体系长期遵循的文件。本质量手册是本公司质量管理体系的第一级文件，它阐明了质量管理体系的范围及要求。是本公司质量管理的钢领性、法规

8、性文件，经总经理批准后生效，全公司各部门人员必须严格遵照执行。本手册可作为：1）公司内部质量管理体系的指导思想和纲要；2）就质量管理体系要求及其实施方法进行全公司的培训文件；3）为质量管理体系提供依据；4）证明本公司质量管理体系满足国际标准要求和顾客要求的依据；5）对外展示公司质量管理和质量保证的企图和决心。-2-1.2公司简介(略)-3-1.