DB3205∕T 1006-2020 虚拟养老院运行管理规范(苏州市)

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1、ICS03.080.99CCSA12DB3205市E'hU准霄，苏外方标D83205/T1006-2020虚拟养老院运行管理规范Specificationsforoperationmanagementofvirtualseniorcareorganization2020-09-23发布2020-10-01实施苏州市市场监督管理局发布DB3205/T1006-2020目次前言................................................................................III号言...........................

2、.......................................................vl范围...............................................................................12规范性引用文件.....................................................................13术语与定义.........................................................................14管理

3、架构...........................................................................14.1基本要求.....................................................................14.2组织结构.....................................................................24.3职能划分.............................................................

4、........24.4服务体系.....................................................................35人员管理...........................................................................45.1人员配备.....................................................................45.2岗位技能.................................................

5、....................55.3入职体检.....................................................................55.4人员培训.....................................................................55.5行为规范.....................................................................55.6绩效考核.........................................

6、............................56服务流程...........................................................................66.1服务流程图...................................................................66.2服务流程说明.................................................................67服务质量的控制...............................

7、......................................7.1形式.........................................................................77.2质量走访.....................................................................77.3话务跟