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1、PerformanceMeasurement.StefanoTonchialLucaQuaginiPerformanceMeasurementLinkingBalancedScorecardtoBusinessIntelligenceWithaForewordbyHowardDresnerProf.StefanoTonchiaEng.LucaQuaginiUniversita`diUdineSDGGroupDept.IngegneriaElettrica,ViaMoscova18GestionaleeMeccanica(DI
2、EGM)20121MilanoViadelleScienze208Italy33100Udineinfo@sdggroup.comItalytonchia@uniud.itISBN978-3-642-13234-6e-ISBN978-3-642-13235-3DOI10.1007/978-3-642-13235-3SpringerHeidelbergDordrechtLondonNewYorkLibraryofCongressControlNumber:2010933972#Springer-VerlagBerlinHeid
3、elberg2010Thisworkissubjecttocopyright.Allrightsarereserved,whetherthewholeorpartofthematerialisconcerned,specificallytherightsoftranslation,reprinting,reuseofillustrations,recitation,broadcasting,reproductiononmicrofilmorinanyotherway,andstorageindatabanks.Duplicati
4、onofthispublicationorpartsthereofispermittedonlyundertheprovisionsoftheGermanCopyrightLawofSeptember9,1965,initscurrentversion,andpermissionforusemustalwaysbeobtainedfromSpringer.ViolationsareliabletoprosecutionundertheGermanCopyrightLaw.Theuseofgeneraldescriptiven
5、ames,registerednames,trademarks,etc.inthispublicationdoesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevantprotectivelawsandregulationsandthereforefreeforgeneraluse.Coverdesign:WMXDesignGmbH,Heidelberg,GermanyPrintedonacid-freepaperS
6、pringerispartofSpringerScience+BusinessMedia(www.springer.com)ForewordBusinessIntelligence(BI)andPerformanceManagement(PM)–thedevelopmentanddeliveryofbusinessinsightforusersandthemanagementofexecutionbasedonthatinsight–aretwosolution-typesthatpromisetobringgreatval
7、uetoenterprises.Yetmostorganizationshaven’tyetrealizedtheelusivebenefitsofthesetwoimportantdisciplines.Thereasonsforthisaremanifold.However,theprimarycausesarethecultureoftheorganizationanditleadership.Thisisatopic,whichI’veaddressedatlengthinmylatestbook:ProfilesinP
8、erformance–BusinessIntelligenceJourneysandtheRoadmapforChange.Thecultureandleadershipoftheorganizationdeterminestheimportanceandstrategicintentsu
