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1、UsingtheBalancedScorecardtoEnhancethePPMMethodologyJamesNorrie,B.Com,M.Ed,M.A.Sc.,CHRP,PMPDirector,SchoolofInformation&TechnologyManagementRyersonUniversity,Toronto,Ontario,CanadaWhenYouMeasureProjectResults…DoYouFail?¾TheBostonConsultingGrouprelease
2、dastudythatsaystwo-thirdsoftheirbigprojectswerepeggedasunsuccessfuloverall.¾BecausecompaniesdonotinvestinProgramManagement:Over85%oforganizationsdonottraintheirprojectmanagersorsupportthemwitha“projectoffice”¾AccordingtoTHEWALLSTREETJOURNAL,42%ofallt
3、echnologyprojectslaunchedintheU.S.areabandonedbeforecompletion.Withmorethan$250billionspentonITeveryyear,thatmeans$105billiongoesdownthedrain.MyOwnResearchIdentifiesFourMajorBarriersToStrategicSuccess…TheVISIONBarrierStrategyisnotunderstoodbythosewho
4、mustimplementit…andnottranslatedintoclearobjectivesThePEOPLEBarrierSTRATEGYTheMANAGEMENTBarrierPersonalgoals,Managementsystemsareknowledgebuilding,anddesignedforoperationalcompetenciesarenotcontrolandtiedtobudgets;linkedtostrategynottostrategyandproj
5、ectsimplementationTheOPERATIONALBarrierKeyprocessesandprojectsarenotdesignedtoconnecttoandleveragetherealdriversofyourbusinessstrategyTheOriginal“Time-Cost-Quality”TriangleOn-TimeOn-On-BudgetQualitySources:VariousincludingPMBOK.PMIInc.ButIsn’tThereaD
6、imensionMissing?WhatAboutOnStrategy?Itdoesn'tmatterifyourprojectorprogramison-budgetandon-timeifthecompanydoesn’tneedit.Alltoooften,theintendedstrategicoutcomesplannedforaprojectorprogramarenotfullyachievedorarenotallthatimportantifachieved.And,ifyou
7、facelimitedresources,howdoyoupicktheprojectsthatwillhavethemoststrategicimpact?TheProgram/ProjectStrategyChallenge...ProgramManagersstrugglewithansweringwhetherornottheirprojectsare“onstrategy”becausecompaniesstrugglewithexecutingstrategy.Thekeyistol
8、inkprojectresultstobusinessstrategyinatangibleandvisiblewaythateveryoneunderstands.RevisedTriangle:Adds“On-Strategy”DimensionOn-TimeOn-StrategyOn-On-BudgetQualitySource:J.Norrie,RyersonUniversity,c.2002TheBalancedScorecardProvidesaFrameworktoTranslat
