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1、咖啡厅服务用语一.接订位:1.Goodmorning/afternoon/evening.Thisiscoffeeshop.(XXXspeaking).MayIhelpyou?您好,咖啡厅,请问有什么可以帮忙吗?2.MayIhaveyouname,please?Underwhatnameisthisbookingmade,please?请问您贵姓?/请问您以什么名义订位?3.Wouldyoupleasespellitforme?Spelling,please?请问您的名字怎样拼写?4.Forhowmanypeopl
2、e,please?/Howmanypeoplewillbeinyourparty,please?请问多少人?5.Forwhattimeandwhatdate,Mr.Smith?史密斯先生,请问哪一天和几点钟来用餐呢?6.WouldyoulikethesmokingareaorNonSmokingarea?请问您喜欢吸烟区还是非吸烟区?7.Anymorerequest?还有什么要求吗?8.Yes,wewillarrangeatablebythewindowforyou./I’msorry,wecannotguaran
3、teethatwecanofferyouatablebythewindow,becausetherehavebeenmanyreservationstoday.Butwe’lldoourbestforyou.好的,我们会为您安排一张靠江边的桌子。/对不起,我们不能保证一定可以给您一张靠江边的桌子,因为,今天有很多订位,不过,我们会尽力为您安排的。1.MayIhaveyourroomnumberortelephonenumber,please?(Sothatwecancontactyoueasily.)请问您的房间号
4、码或联系电话是多少?(这样我们可以方便联系您)10.Mr.Smith,MayIrepeatit?Atablefortwoandnonsmokingarea,at7:30thiseveningforMr./Mssmith,yourtelephonenumberis.Isthatright?我重复一下:史密斯先生,两位,今晚七点半来,非吸烟区,联系电话号码是对吗?11.Thankyou,Mr.Smith,usually,thetablewillbekept/holdfor15minutes.Welookforwardt
5、oseeingyouontime.Good-bye.谢谢,史密斯先生,餐厅的订位将会保留15分钟,我们将恭候您的到来,再见。二.客人抵达餐厅,带位:1.Goodmorning/afternoon/evening.Welcometocoffeeshop.您好,欢迎光临。1.Haveyoumadeareservation?请问您订位了吗?2.Yes,Mr.Smith.Wehavearrangedatable(bythewindow)foryou.史密斯先生,我们已经为您安排了座位。4.Howmanypeopleinyo
6、urparty,sir?/Atableforhowmany,sir?先生,请问几位?5.Wouldyoumindwaitingforawhile?Thetablewasoccupied,andwe’recleaningthetablenow,butIassurewe’lltakeyourseatassoonasit’scleaned.请稍等一会,那张台的客人刚离开,我们正在收拾,我保证,一旦收拾好,马上让您入座。6.I’msorry,sir.Ourrestaurantisfullnow.Wouldyoumindwa
7、itingforamoment?We’llarrangeatableforyouassoonaspossible.pleasehaveaseathere.先生,很抱歉,我们餐厅现已满座,请您稍等片刻,一有空台,我们马上为您安排。7.I’msorry.Ourrestaurantisfullnow.Wouldyoupleasewaitforamoment,ormaybeIsuggestyouanotherrestaurant.Itisalsoverygood.对不起,我们餐厅已经满座,能否请您稍等一下,或者我向您推荐另
8、一个餐厅,那里也很好。8.Thiswayplease.Becarefulofthesteps.这边请,请小心台阶。9.WouldyoulikethesmokingareaorNonSmokingarea?请问您喜欢吸烟区还是非吸烟区?10.MayIhaveyouname,please?请问怎样称呼呢?11.(早餐)Doyouhavebreakfastcoup