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1、咖啡厅服务用语一.接订位：1.Goodmorning/afternoon/evening.Thisiscoffeeshop.(XXXspeaking).MayIhelpyou?您好，咖啡厅，请问有什么可以帮忙吗？2.MayIhaveyouname,please?Underwhatnameisthisbookingmade,please?请问您贵姓？/请问您以什么名义订位？3．Wouldyoupleasespellitforme?Spelling,please?请问您的名字怎样拼写？4．Forhowmanype
2、ople,please?/Howmanypeoplewillbeinyourparty,please?请问多少人？5.Forwhattimeandwhatdate,Mr.Smith?史密斯先生，请问哪一天和几点钟来用餐呢？6.WouldyoulikethesmokingareaorNonSmokingarea?请问您喜欢吸烟区还是非吸烟区？7.Anymorerequest?还有什么要求吗？8.Yes,wewillarrangeatablebythewindowforyou./I’msorry,wecannot
3、guaranteethatwecanofferyouatablebythewindow,becausetherehavebeenmanyreservationstoday.Butwe’lldoourbestforyou.好的，我们会为您安排一张靠江边的桌子。/对不起，我们不能保证一定可以给您一张靠江边的桌子，因为，今天有很多订位，不过，我们会尽力为您安排的。1.MayIhaveyourroomnumberortelephonenumber,please?(Sothatwecancontactyoueasily
4、.)请问您的房间号码或联系电话是多少？(这样我们可以方便联系您)10.Mr.Smith,MayIrepeatit?Atablefortwoandnonsmokingarea,at7:30thiseveningforMr./Mssmith,yourtelephonenumberis.Isthatright?我重复一下：史密斯先生，两位，今晚七点半来，非吸烟区，联系电话号码是对吗？11.Thankyou,Mr.Smith,usually,thetablewillbekept/holdfor15minutes.We
5、lookforwardtoseeingyouontime.Good-bye.谢谢，史密斯先生，餐厅的订位将会保留15分钟，我们将恭候您的到来，再见。二．客人抵达餐厅，带位：1.Goodmorning/afternoon/evening.Welcometocoffeeshop.您好，欢迎光临。1.Haveyoumadeareservation?请问您订位了吗？2.Yes,Mr.Smith.Wehavearrangedatable(bythewindow)foryou.史密斯先生，我们已经为您安排了座位。4.Ho
6、wmanypeopleinyourparty,sir?/Atableforhowmany,sir?先生，请问几位？5.Wouldyoumindwaitingforawhile?Thetablewasoccupied,andwe’recleaningthetablenow,butIassurewe’lltakeyourseatassoonasit’scleaned.请稍等一会，那张台的客人刚离开，我们正在收拾，我保证，一旦收拾好，马上让您入座。4.I’msorry,sir.Ourrestaurantisfull
7、now.Wouldyoumindwaitingforamoment?We’llarrangeatableforyouassoonaspossible.pleasehaveaseathere.先生，很抱歉，我们餐厅现已满座，请您稍等片刻，一有空台，我们马上为您安排。7.I’msorry.Ourrestaurantisfullnow.Wouldyoupleasewaitforamoment,ormaybeIsuggestyouanotherrestaurant.Itisalsoverygood.对不起，我们餐厅已
8、经满座，能否请您稍等一下，或者我向您推荐另一个餐厅，那里也很好。8．Thiswayplease.Becarefulofthesteps.这边请，请小心台阶。9.WouldyoulikethesmokingareaorNonSmokingarea?请问您喜欢吸烟区还是非吸烟区？10.MayIhaveyouname,please?请问怎样称呼呢？11．（早餐）Doyouhavebreakfastcoup
