[精选]五星级酒店餐厅服务程序(精品).pptx

《[精选]五星级酒店餐厅服务程序(精品).pptx》由会员上传分享，免费在线阅读，更多相关内容在应用文档-天天文库。

1、CROWNECAFESOP咖啡厅服务程序１、如何开餐HOWTOOPENTHERESTAURANTSTEPSHOW/STANDARDSTRAININGQUESTIONSStafftobereadyforduty.员工准备当值Staffmustbeontimetocometoworkwithsmile,cleanuniformandwellgroomed.员工必须保持服装整洁、面带微笑，并准时到岗。Whyshouldthestaffbeontime?为什么要员工准时到岗？Whyshouldthestaffbewellgroom

2、ed?为什么员工要有好的仪容仪表？2)Openingtherestaurant.餐厅开始营业PickupkeysfromtheSecurityDepartment,openthedoorandturnonthelight.从保卫部领取钥匙，开门并开灯。3)Checkthemaintenance.维修检查Tousechecklisttochecktherestaurant,tableandchair’scondition.使用检查表，检查餐厅包括台椅是否破损。Whyshouldtherestaurantbechecked?为

3、什么要检查餐厅？１、如何开餐HOWTOOPENTHERESTAURANT4)Checkthecleanlinessandsetup检查卫生和摆台Checkallset-upsintheoutlet:Tableset-upincludesflower,glasses,cutleries,chinaware,napkin,ashtray,floorcrumpandsalt&peppershakerifapplicable.检查所有的摆台，桌面鲜花、杯具、餐具、瓷器、餐巾、烟灰缸、地面清洁、盐和胡椒瓶准备等等。Exchanged

4、irtylinensattheHousekeeping’slinenroombasedonatrolleyexchangesystem“oneforone”.(See“ChangetheLinen”SOP:0029-GEN-012005)以一换一的方式去布草房更换布草。Whyshouldallsetupsbecheckedbeforeservice?为什么在餐前检查所有摆台准备工作？5)OpeningtheBar.开吧Cleanthebarcounterwithacleaningcloth.用抹布清洁所有酒吧设备。Chec

5、kbarinventoryandfillintheopeningstockcolumnintheinventoryfile.检查并填写酒吧清单。PickupallrequesteditemsfromF&Bstoreroom.从餐饮办公室拿回领料单。Filliceinthecleanicebin.补充冰块并清洁制冰机。PreparestandardbeveragegarnishincludesLemon/Limewedge,slicelemonring,parsleyandsaltetc.(SeeSOPforgarnishe

6、s:0025-GEN-012005)准备酒吧调酒装饰品和调味品如柠檬片、欧芹、盐等。１、如何开餐HOWTOOPENTHERESTAURANT6)Dailybriefing.例会准备Toconductpre-servicebriefingon:例会内容：@Hotelinformation.酒店信息@Dailyroomoccupancy.客房入住情况@VIP’sarrival/in-house.VIP顾客到店情况@Customerdelightpractices.顾客的喜好习惯@Customer’scomments.顾客意见@

7、DailySpecial.每日特别介绍@Item/dishestorecommend.菜品推荐Whyshouldthestaffbebriefeddaily?为什么要每天开员工例会？２、如何为客人领位HOWTOSEATGUESTSSTEPSHOW/STANDARDSTRAININGQUESTIONS1)Leadthegueststothetable.带领顾客到餐桌前Say“Wouldyoufollowme,please,Mr./Mrs./Ms.XXX’,thenshowthewaytotheguestbyusingyour

8、openpalm,(Notthefinger).说：先生/女士/太太，请跟我来，同时展开手掌给客人带路。Walkinfrontoftheguest,notmorethanonemeteranddonotwalktoofast,lookoccasionallybackiftheguestisfollowi