最新Communication Rules - Hearing Loss Association of North 通信规则-北听力协会教学讲义PPT.ppt

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1、CommunicationRules-HearingLossAssociationofNorth通信规则-北听力协会SomeThingsToThinkAboutHearingPeopleandHOHPeoplehaveMutualResponsibilityforImprovingCommunication.MostHearingPeopleDoNotKnowHowtoTalktoaHOHPerson.MostHearingPeoplewilltrytobehelpfulwhentheylearnhowtohelp.Ithelpsiftheyknowyou’redoingeve

2、rythingyoucan.COMMUNICATIONRULESTwoSetsofspecificCommunicationRulesForHearingpeoplewhencommunicatingwithHOHpeopleForHOHpeoplewhencommunicatingwithhearingpeople.ForaHOHPersonCommunicatingWithaHearingPersonPickthebestspottocommunicatebyavoidingareasthatarepoorlylitandverynoisy.Anticipatediffic

3、ultsituationsandplanhowtominimizeproblems.Tellothersyouhaveahearinglossandexplainhowtobesttalktoyou.ForaHOHPersonCommunicatingWithaHearingPerson…ContinuedPayattentiontothespeaker.Lookforvisualcluestowhatisbeingsaid.Askforwrittencluesofkeywords,ifneeded.ForaHOHPersonCommunicatingWithaHearingP

4、erson…ContinuedDonotbluff.ProvidefeedbackDon’tjustsay,“Huh?”Tellthemwhatyouheardandwhatpartsyoumissed.Thankthemforhelping.ForaHOHPersonCommunicatingWithaHearingPerson…ContinuedArrangeforfrequentbreaksifdiscussionsormeetingsarelong.Trynottointerrupttoooften,butdointerruptwhenyouneedto.Setreal

5、isticgoalsaboutwhatyoucanexpecttounderstand.SummaryThere’salotyoucandotoimprovecommunications.Otherscanandwillhelpwhentheyknowhow.It’suptoyoutotaketheinitiative.Hearinglossisnota“SpectatorSport”.StarwoodPreferredGuest喜达屋顾客优先计划StarwoodPreferredGuest喜达屋顾客优先计划LoyaltyGuestProgram.忠诚顾客计划Developst

6、rongerrelationshipswithourguests.发展建立牢固的宾客关系Benefits优惠Freemembershipandeasytoenroll.免费入会Fastestwaytoearnfreehotelstays.快速获得酒店免费住房夜Twopointsperdollarspent,whichmaybeusedforhotel,airlinerewardsorInstantAwards.一美金消费可得积分二分，用于酒店，航空哩数奖励或即时兑现Benefits优惠NoblackoutdatesatStarwoodhotels.在任何喜达屋酒店使用无截止日期

7、Easyairlinemileredemption.快捷航空哩数兑现Exclusivecheck-in/checkout.无入会/退会手续StarwoodPreferredGuest喜达屋顾客优先计划PreferredGuest=“A”首选顾客PreferredPlus=“C”首选顾客CorporatePreferred=“C”公司首选顾客GoldPreferred=“G”金卡首选顾客StarwoodPreferredGuest喜达屋顾客优先计划PlatinumPreferred=“P”白金