文秘英语接待.ppt

《文秘英语接待.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、DealingwithVisitorsDialogueA:Goodafternoon,canIhelpyou?B:Yes,IhaveanappointmentwithMRSmith.A:AreyouMrJohnson?B:yes,that’sright.A:I’mafraidMrSmithisbusyatthemoment.Wouldyoumindwaitingforawhile?B:Well……howlongwillthatbe?A:Abouthalfanhour.B:Oh,that’stoolong,Ihaveanotherappointmentwith

2、oneofmyclientsat11:30.A:Cantheassistantmanagerdealwithit?B:No,IgotintouchwithMrsmithmyselfonthetelephoneyesterdayanddiscussedthedetailwithhim.Idon’tknowifanyoneelsewouldknowaboutthematter.A:Perhapsyouwouldliketomakeanappointmentforsomeothertime.B:Yes.ButI’llleavemycardjustincaseheh

3、aslosttheoneIgavehim.A:ThankyouMrJohnson.I’msorryaboutthis.B:That’sallright.Thankyou.Goodbye.常用表达询问访客身份：MayIhaveyourname,please?请问您贵姓？Whatcompanyareyoufrom?您是哪个公司的？Couldyoutellmewhatcompanyyouarerepresenting?能告诉我您代表什么公司吗？询问是否预约，来访目的Doyouhaveanappointment?约好了吗？Wouldyougivemeyourbusi

4、nesscard?请给我您的名片好吗？AndcanIaskwhatyouwishtoseehimabout?我能问一下您要见他有何事吗？让客人稍候片刻：I‘llseeifheisavailable.请让我看看上司是否方便。Wouldyoupleasehaveaseatandwaitforafewmoments.请您坐下稍等片刻。给客人倒茶，礼貌待客：Wouldyoulikecoffeeortea?Howdoyoulikeyourcoffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)带客人去见经理：Pleasehaveaseat,Mr.Jonesand

5、Mr.Smithwillseeyouinfewminutes.请坐，琼斯先生和密斯先生几分钟后就到。Mr.Chenisexpectingyou.I‘lltellhimthatyou’rehere.陈先生正在等你。我去告诉他你已到。Wouldyoucomethisway,please?请随我这边来。婉言拒绝客人来访：Mr.Chenisoccupiedatthemomentandwantstoknowifyourbusinessisurgent.陈先生正忙着，请问您的事情很紧急吗？Hemaywanttogetintouchwithyouinthefuture.W

6、ouldyouleaveyourcard?他想以后再和你联系。请留下你的名片好吗？练习Createadialogwithyourpartner,usingtheexpressionsinthisunitwhennecessary.ReadingReceivingvisitorsandguestsisasecretary’sdailyroutineintheoffice.Asasecretary,yourepresentyourcompany,andyoushouldtrytomakeagoodimpressiononvisitorswhenyougreett

7、hem.Asecretaryshouldalwaysrisetogreetavisitorandbefriendlyandhelpful.Asecretaryshouldhaveagoodknowledgeofthestructureoftheorganizationanditsstaff.Whentalkingwiththevisitor,asecretaryshouldpayattentionandlistentothevisitorcarefully.Mostimportantly,asecretaryshouldfindoutifthevisitor

8、hasanappointmentornot.Ifth