酒店英语培训复习过程.ppt

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1、酒店英语培训1.总经理办公室GeneralManagerOffice2.市场销售部Sales&MarketingDepartment3.房务部HouseKeepingDivision4.餐饮部Food&BeverageDepartment5.财务部FinanceDepartment[faiˈnæns]6.工程部EngineeringDepartment[ˌendʒiˈniə]7.行政人事部HumanResourcesDepartment酒店各部门英文名(Vocabulary)FrontOffice前台Frontdesk

2、/Reception[riˈsepʃən]总机Operator[ˈɔpəreitə]商务中心BusinessCenter礼宾部Concierge[ˈkɒnsiˌeə(r)ʒ]收银台Cashier[kæˈʃɪə(r)]HousekeepingCustomer[ˈkʌstəmə]servicecenter服务中心RoomAttendant[əˈtendənt]楼层服务PublicAreaPALaundry[ˈlɔ:ndri]洗衣房Food&BeverageWesternrestaurant[ˈrestərɑnt]Banqu

3、etDepartment[ˈbæŋkwit]Beverage[ˈbevəridʒ]DepartmentSteward[ˈstuərd]LobbyBar酒店营业设施(Vocabulary)1.Lobby[ˈlɔbi]2.Frontdesk前台3.Chinese/WesternRestaurant中/西餐厅4.Conference[ˈkɔnfərəns]会议5.Guestroom客房6.SwimmingPool游泳池7.Health[helθ]Club康体中心酒店服务设施(Vocabulary)1.Toilet/Restr

4、oom/Washroom洗手间FemaleorMale女/男洗手间2.Elevator[ˈeliveitə]/Lift/escalator电梯3.Parkingarea停车场4.Shopping购物公共服务设施Escalator[ˈeskə,leɪtə(r)]5.Busstation6.railwaystationI.BasicCourtesyEnglish-Goodmorning(afternoon,evening),Sir./Madam.-Goodmorning(afternoon,evening).-Howare

5、you?/howareyoudoing?/Howareyoufeelingtoday?/Howisitgoing?你好吗？-Fine/Justsoso/Notbad.1.问候-Hello./HI./Howdoyoudo?2.道别-Good-bye.Andhaveaniceday(evening).Sir./Madam.-Thankyou.Goodbye.2)-Good-bye.Andhaveanicetrip.Mr.Denny.-Thankyou.Goodbye.4)-Goodnight.Ms.White.-Goodn

6、ight.晚安3)-Seeyou!3.致谢1)-Thankyou(verymuch)-You’rewelcome,Sir./Madam.2)-Thankyou.-Mypleasure,Sir./Madam.3)-Thankyouforyourcoming.4)-Thanks(alot)4.道歉-I’msorry,sir/Madam.-I’mreallysorryfor…-I’mterribly[ˈterəbli](极)sorryabout…-That’sallright./That’ok.-Nevermind,itdo

7、esn’t（really）matter.-It’snothingserious[ˈsiəriəs](严重的).II.BasicServiceEnglish主动向客人提供帮助-Goodafternoon,Sir./Madam.WelcometoPIH/ourhotel.(How)MayIhelpyou?WhatcanIdoforyou?MayI...-Sure.请客人稍侯1)-Waitamoment,Sir./Madam.…Thankyouforwaiting.2)-Holdon,please.-Ok.需打扰、提示或打断

8、客人时-Excuseme,sir.MayIcomethrough?-Oh,Yes.向客人递送物品时-Hereyouare,sir.-Thankyou.向客人指示方向1)-Pleasefollowme.(Letmeshowyou.)2)-Thisway,please.turnrightGostraight[streit](直的)Tu