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时间:2020-11-24
《酒店专业英语[一]教学案.doc》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、原有教学模式教案课程名称:酒店英语听说总素质学分:3总学时:48(理论学时:24;实践学时:24)课程类别:□专业素质教育□非专业素质教育□特殊素质教育□必修□选修□核心素质教育□非核心素质教育任课教师:所属单位:文法与外语学院职称:副教授授课专业:酒店管理授课班级:酒店管理1501班、UnitOneRoomReservationService章/节题目UnitOneRoomReservationService学时14教学目标1)Befamiliarwiththeformalitiesofmakingreservation;2)Beabletointroduces
2、omeinformationabouttheFrontDepartment;3)Learnhowtomakeareservationfortheguest.教学方法GroupDiscussion;refined-choseninstruction;ListeningandOralpractice;教学内容及进程一、课堂检验(包括提问、讨论、随堂测验等)备注栏:时间安排、教学方法、举例、案例、新增内容填写等1.提问:(1)Whatisthehotel?2.讨论:(1)Whatkindofservicescanyougetifyouliveinahotel?(2)Wh
3、atisthemostimportantproductinahotel?(3)Whatistheclassificationofthehotel?(4)AsystemforratinghotelsaccordingtoqualityiswidelyusedinChina.Canyoudescribeit?二、精讲内容(包括①要点、重点、难点;②互动设计;③板书设计)1、要点:(1)Ahotelisatemporaryhomeforpeoplewhoaretraveling.(2)Inahotelthetravelercanrestandhasaccesstofoo
4、danddrink.Thehotelmayalsoofferfacilitiesforrecreation,suchasaswimmingpool,agolfcourse,orabeach.(3)Accommodationisthemostimportantserviceinhotel.Alloftheotherservicesaredesignedtoaccommodatethetraveler.(4)Asyouknow,therearemanykindsofhotelsinmodernsociety.Accordingtothegueststheycatert
5、o,thehotelcanbedividedintocommercialhotel,conferencehotel,resorthotel,residentialhotel,economyhotel(budgethotel).(5)AsystemforratinghotelsaccordingtoqualityiswidelyusedinChina.Thissystemputsthetophotelsasthefive-starhotels,withotherreceivingfromfourtoonestar.Thedifferencebetweenhotels
6、isthequalityofequipmentandfurnishingsandservicestheyofferarealsoamatterofprimeimportance.(6)WhatistheimportanceofFrontOffice?theFrontOfficeisthemostvisibleareainhotel.Ithasthegreatestamountofguestcontact.It’sthehotel’snervecenterandaliaisonbetweentheguestandthehotel.TheFrontOfficeisth
7、efocusofguestrequestsforinformationandservice.Itistheprofitcenterofroomsales.(7)WhatisthemajorfunctionsofFrontOffice?1)tosellguestrooms2)toprovideservicessuchashandlingmails,telegramsandmessagesforguestsandprovidesomeinformationtoguests.3)tocoordinateguestservices.complaints.4)tochart
8、rooms
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