组织行为学lecture ppt课件.ppt

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1、WorkplaceEmotionsandAttitudesJayEmotionsandAttitudesatWegmansWegmansFoodMarketenjoysstrongcustomerloyaltyandlowemployeeturnoverbykeepingemployeeshappy.Shownhere,CEODannyWegmanmeetswithstaffduringanewstoreopening.CourtesyofWegmansFoodMarketsEmotionsDefinedPsychological,behavi

2、oral,andphysiologicalepisodesexperiencedtowardanobject,person,oreventthatcreateastateofreadiness.CourtesyofWegmansFoodMarketsTypesofEmotionsActivationEvaluationAstonishedTranquilCheerfulSadFearfulElatedContentBoredLowactivationPositiveemotionsLowactivationNegativeemotionsHi

3、ghactivationPositiveemotionsHighactivationNegativeemotionsPositiveNegativeLowHighAttitudesversusEmotionsAttitudesEmotionsJudgmentsaboutanattitudeobjectExperiencestowardanattitudeobjectUsuallystablefordaysorlongerOccurbriefly,usuallylastingminutesBasedmainlyonrationallogicBase

4、donawarenessofoursensesBehaviorEmotions,AttitudesandBehaviorPerceivedEnvironmentAttitudeFeelingsBeliefsBehavioralIntentionsCognitiveprocessEmotionalprocessEmotionalEpisodesSeriousFunatCXtexCxtecemployeesliveuptotheircompanyvalues,whichincludehavingfunatwork.Helium-filledballo

5、onsadorntheoffice.Breakroomwithbilliards,foosball,andairhockey.Miniaturegolftournamentsintheoffice,tricycleracesaroundthebuilding,and“CXtecIdol”competitions.CourtesyofCXtecfoosballAirhockeyGeneratingPositiveEmotionsatWorkTheemotions-attitudes-behaviormodelillustratesthatattit

6、udesareshapedbyongoingemotionalexperiences.Thus,successfulcompaniesactivelycreatemorepositivethannegativeemotionalepisodes.CourtesyofCXtecCognitiveDissonanceAstateofanxietythatoccurswhenanindividual’sbeliefs,feelingsandbehaviorsareinconsistentwithoneanotherMostcommonwhenbehav

7、ioris:knowntoothersdonevoluntarilycan’tbeundoneEmotionalLaborEffort,planningandcontrolneededtoexpressorganizationallydesiredemotionsduringinterpersonaltransactions.Emotionallaborhigherwhenjobrequires:frequentandlongdurationdisplayofemotionsdisplayingavarietyofemotionsdisplayi

8、ngmoreintenseemotionsEmotionalLaborAcrossCulturesSomeculturesexpectp