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ID:59451836
大小:1.20 MB
页数:31页
时间:2020-09-18
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1、WorkplaceEmotionsandAttitudesJayEmotionsandAttitudesatWegmansWegmansFoodMarketenjoysstrongcustomerloyaltyandlowemployeeturnoverbykeepingemployeeshappy.Shownhere,CEODannyWegmanmeetswithstaffduringanewstoreopening.CourtesyofWegmansFoodMarketsEmotionsDefinedPsychological,behavi
2、oral,andphysiologicalepisodesexperiencedtowardanobject,person,oreventthatcreateastateofreadiness.CourtesyofWegmansFoodMarketsTypesofEmotionsActivationEvaluationAstonishedTranquilCheerfulSadFearfulElatedContentBoredLowactivationPositiveemotionsLowactivationNegativeemotionsHi
3、ghactivationPositiveemotionsHighactivationNegativeemotionsPositiveNegativeLowHighAttitudesversusEmotionsAttitudesEmotionsJudgmentsaboutanattitudeobjectExperiencestowardanattitudeobjectUsuallystablefordaysorlongerOccurbriefly,usuallylastingminutesBasedmainlyonrationallogicBase
4、donawarenessofoursensesBehaviorEmotions,AttitudesandBehaviorPerceivedEnvironmentAttitudeFeelingsBeliefsBehavioralIntentionsCognitiveprocessEmotionalprocessEmotionalEpisodesSeriousFunatCXtexCxtecemployeesliveuptotheircompanyvalues,whichincludehavingfunatwork.Helium-filledballo
5、onsadorntheoffice.Breakroomwithbilliards,foosball,andairhockey.Miniaturegolftournamentsintheoffice,tricycleracesaroundthebuilding,and“CXtecIdol”competitions.CourtesyofCXtecfoosballAirhockeyGeneratingPositiveEmotionsatWorkTheemotions-attitudes-behaviormodelillustratesthatattit
6、udesareshapedbyongoingemotionalexperiences.Thus,successfulcompaniesactivelycreatemorepositivethannegativeemotionalepisodes.CourtesyofCXtecCognitiveDissonanceAstateofanxietythatoccurswhenanindividual’sbeliefs,feelingsandbehaviorsareinconsistentwithoneanotherMostcommonwhenbehav
7、ioris:knowntoothersdonevoluntarilycan’tbeundoneEmotionalLaborEffort,planningandcontrolneededtoexpressorganizationallydesiredemotionsduringinterpersonaltransactions.Emotionallaborhigherwhenjobrequires:frequentandlongdurationdisplayofemotionsdisplayingavarietyofemotionsdisplayi
8、ngmoreintenseemotionsEmotionalLaborAcrossCulturesSomeculturesexpectp
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