what airline employees, airline contractors, and air tra

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1、WhatAirlineEmployees,AirlineContractors,andAirTravelerswithDisabilitiesNeedtoKnowAboutAccesstoAirTravelforPersonswithDisabilitiesAGuidetotheAirCarrierAccessAct(ACAA)anditsimplementingregulations,14CFRPart382(Part382)iiTableofContentsChapter1:UnderstandingHowtoUsethisManu

2、al1A.Introduction1B.Background2C.KeywordDefinitions8Chapter2:LearningtheBasicsabouttheLawProtectingAirTravelerswithDisabilities15Chapter3:AssistingAirTravelerswithDisabilitiesPlanningaTrip27A.AdvanceNotice27B.InformationabouttheAircraft31C.MobilityAidsandAssistiveDevices

3、32D.ServiceAnimals33E.AccommodationsforAirTravelerswhoareDeaf,HardofHearing,orDeaf-Blind37F.CommunicableDiseases37G.MedicalCertificates:WhenaretheyAllowed?39H.YourObligationtoProvideServicesandEquipment42I.Attendants44Chapter4:AssistingAirTravelerswithDisabilitiesattheAi

4、rport45A.AccessibilityofTerminalFacilitiesandServices45B.SecurityScreeningsforAirTravelerswithaDisability46C.AirTravelerswithaDisabilityChangingPlanes47D.AccommodationsforAirTravelerswhoareDeaf,HardofHearing,orDeaf-Blind48E.Attendants50Chapter5:AssistingAirTravelerswithD

5、isabilitiesBoarding,Deplaning,andDuringtheFlight54A.AircraftAccessibility54B.SeatingAssignmentsandAccommodations56C.BoardingandDeplaningAssistance66D.StowingandTreatmentofPersonalEquipment70E.ServicesintheCabin77F.SafetyBriefings79iiChapter6:AssistingAirTravelerswithDisa

6、bilitieswithTheirComplaints82A.ComplaintProceduresandComplaintsResolutionOfficials(CRO’s)82B.ProcesstoResolveComplaints86C.GeneralComplaintResolutionTips89D.Recording,Categorizing,andReportingWrittenDisability-relatedComplaintsReceivedbyCarriers90Chapter7:Interactingwith

7、PeoplewithDisabilities91IndicesAlphabeticalIndex108Part382Index115AppendicesI.TipsforAirTravelerswithDisabilities120II.AirlineManagement-RelatedIssues129III.FrequentlyAskedQuestions144IV.RecentDOTEnforcementOrdersRelatedtotheACAA154V.14CFRPart382159VI.DOTGuidanceConcerni

8、ngServiceAnimalsinAirTransportation176ii1Chapter1:UnderstandingHowtoUsethisManualA.IntroductionB.Backgr