transportation operations-

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1、TRANSPORTATIONOPERATIONS:ANORGANIZATIONALANDINSTITUTIONALPERSPECTIVEJOSEPHM.SUSSMANJREastProfessorProfessorofCivilandEnvironmentalEngineeringandEngineeringSystemsMassachusettsInstituteofTechnologyCambridge,Massachusettsphone:617.253-4430fax:617.258-5942sussman@mit.eduDecemb

2、er21,2001TRANSPORTATIONOPERATIONS:ANORGANIZATIONALANDINSTITUTIONALPERSPECTIVETableofContentsIntroduction1DrivingForcesTowardanOperationsFocus3TheCaseforOrganizationalandInstitutionalChange6WhyInstitutionalIssuesArise6SomeOrganizationalandInstitutionalConsiderationsinTranspo

3、rtation9WhatWeNeedtoBeSuccessfulinanOperationsMission10FocusChange22TheAgenda23AClosingWord24Afterword26AppendixA:LiteratureReview27AppendixB:CompanionPapers37AppendixC:Definitions42AppendixD:TheRegionalPerspective44References48TRANSPORTATIONOPERATIONS:ANORGANIZATIONALANDIN

4、STITUTIONALPERSPECTIVEJosephM.SussmanMassachusettsInstituteofTechnologyCambridge,MassachusettsIntroductionTheessenceofthispaperissimple.Becauseoftheneedforcustomerandmarketfocusinprovidingsurfacetransportation,andconstraintsonbuildingconventionalinfrastructure,theemphasisin

5、modernsurfacetransportationsystemsmustbeonoperations,enabledbynewadvancedtechnologies.Thisoperationsfocus,togetherwiththenewtechnologies,inturn,requireschangetotransportationorganizationsdealingwithwhattomanyisanewmission.Wearguethatoperationsaremostappropriatelyandeffectiv

6、elycarriedoutattheregionalscale,withinformation-sharingandresponsibility-sharingamongthesechangedorganizations.This,togetherwithchangesinfundingpatternsreflectingshiftsfromcapitaltooperationsexpenditures,requiresinstitutionalchangeintherelationshipsamongtheseorganizations.I

7、nstitutionalchangesatalllevelsofgovernment--federal,state,regionalandlocal--andtheprivatesectorarearequiredpreconditionforanoperations,customer-orientedfocus.Theserelationshipsarecapturedinthefollowingdiagram.CustomerFocus--ConstraintsonBuildingSurfaceTransportationasaMarke

8、tConventionalInfrastructureOperationsFocusTechnologyNeedforOrganizationalChange*Fu