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1、礼宾英语ConciergeEnglishTrainingOfficeApril,2008ContentPartI.SituationalDialogue·GreetingGuests2问候·CheckingBaggage3检查行李·ShowingAGuesttotheFloor4带客人上房间·HelpLookingforBaggage5帮助寻找行李·ProvidingInformation6问询·LimousineService7出租车服务·SayingGoodbyetotheGuest8送别PartII.CommonlyUsedExpress
2、ions9PartI.SituationalDialogueGreetingGuestsDialogueOneBellboy:Goodmorning!Madam.Guest:Goodmorning!Bellboy:WelcometoMissionHills!Guest:Thankyou.Bellboy:Letmehelpyou.Isallofyourbaggagehere?Guest:Yes,I’vegotthreesuitcases.Bellboy:Comethisway,please.Thereceptionisoverthere.Gues
3、t:Thanksalot.Bellboy:Abellboywillshowyoutoyourroomwhenyouhavefinishedcheck-in.Guest:OK.That’sfine.Bellboy:Enjoyyourstay.DialogueTwoBellboy:Goodafternoon,sir.Guest:Goodafternoon.Bellboy:WelcometoMissionHills.Guest:Thankyou.Bellboy:Pleasecheckyourbaggagehere.I’llcarryittothere
4、ceptiondesk.Guest:Oh,myGod!Ican’tfindmyhandbag.Itmusthavebeenleftbehindtheshuttlebus.Bellboy:Don’tworry.I’llgoandgetitforyou…Isthisyourhandbag,sir?Guest:Yes,itis.It’sverykindofyoutodoso.Wouldyoupleaseacceptthegiftformythanks?Bellboy:Thankyou.CheckingBaggageDialogueOneClerk:G
5、oodmorning!Madam.MayIhelpyou?Guest:Yes,I’dliketocheckmybaggage.Clerk:MayIhaveyournameandroomnumber?Guest:Yes,here’sthecard.Clerk:Howmanypiecesofbaggagehaveyougot?Guest:I’vegotfourpiecesinall.Clerk:Whenwillyouwantthem?Guest:Inthreedays.Clerk:Pleasekeepthenametag.Guest:Thankyo
6、u.Clerk:You’rewelcome.DialogueTwoClerk:Wouldyouliketocheckyourbaggagehere,sir?Guest:Yes,I’mleavingforHangzhoutodayandI’llbebackinthreedays.SoI’llleavethetrunkinthestoreroom.Clerk:Isthereanyfood,anythingvaluableorbreakableinthetrunk?Guest:Oh,hereisawatch,porcelainandabottleof
7、whiskey.Clerk:I’mafraidyouhavetotakethemout.Thewhiskeyiscombustible,theporcelainisafragileobjectandthewatchisalsovaluable.Guest:I’msorry.Idon’tknow.I’lltakethemout.Iseverythingready?Clerk:Yes,thankyouforyourcooperation.Haveagoodjourney!Guest:Thankyou.DialogueThreeGuest:I’mso
8、rry.I’velostmytags.HowcanIdoaboutit?Clerk:Wouldyoupleaseshowmeyourkeycard?G
